Experience

• 

  John Veriha Trucking Marinette, WI

  • Marinette, WI

  • Extended Operations Representative

    • Apr 2013 - Oct 2013
    • Marinette, WI

    Monitor and respond to driver messages via phone and email to ensure issues are addressed in a timely manner. Maintainphone log on intranet.Provide Load Planners and Customer Service Representatives with accurate information on driveravailability, driver eta/pta, load statuses and equipment locations. Communicate delays to customers via phone or email asneeded.Provide drivers load information, including routing and directions to ensure drivers fully prepared for workassignment.Coach/assist drivers on time management, departure times, hours of service logging that will result in safelyexecuting service expectations.Create EDI orders or update changes sent by customers.Gather data and create accurateservice failure reports for customer tracking.Create empty trailer report for availability and detention collection for billing.

• 

  Schneider National

  • Green Bay, Wisconsin Area

  • Support Shift - Customer Service

    • May 2010 - Mar 2013
    • Green Bay, Wisconsin Area

    Manage customer base within team to achieve specific division goals. Responsibilities include soliciting freight, resolvingproblems and building a strong working relationship with all customers to totally understand their service needs.Communicate daily with customers, drivers, sales representatives, Team Leaders and all 1 st  Shift personal. Accept freightbased on flow and market balance along with solicitation plans. Meet or exceed total service needs of customers andcontinue to improve service efficiency. Provide back up support for all CSR’s on team.

• 

  Amerhart Ltd

  • Product Manager

    • 1993 - 2013

    Purchasing and mainaining several product lines through inventory tracking and promotion for all five company branches. Maintained product literature, catalogs, pricing and inventory levels. Put together marketing programs and quoted special order request daily with all customers and branches. Traveled to suppliers and kept informed on potential suppliers through trade shows and on site visits. Regular visits to customer facilities to educate their employess on products and brings in supplier representatives whenever necessary.

• 

  Northwest Egineering

  • Parts Department Manager

    • Jan 1986 - Jan 1992

    Started as Customer Service/Sales Representative then promoted to Parts Department Manager. Responsible for sales and service of parts for a Distributor network that sold Heavy Duty Cranes Manufactured by NorthwestEngineering. Required ability to read blue prints and machine schematics to assist the customers in purchasing variousparts needed for the cranes. Main focus was to get the correct part ordered manufactured if necessary and shipped tocustomer as quickly as possible. Duties as Parts Manager consisted of managing a department of 6 people assuring thebest customer service possible. Inventory tracking and ordering for commonly used parts working closely with manufacturing.Parts manual updating and accuracy was a must along with published parts list. Frequent scheduled visits to distributorslocated throughout the US and Canada.

• 

  American State Equipment

  • Greater Milwaukee Area

  • Sales Coordinator / Sales Representative

    • Jan 1983 - Jan 1986
    • Greater Milwaukee Area

    *Started as Customer Service Representative promoted to Product Manager.As Inside Sales Representative responsible for servicing customer account through order tracking, quoting, productinformation. Worked closely with Outside Sales Representatives in servicing the customer. As Product Manager my mainfocus was on purchasing and maintaining several product lines through inventory tracking and promotion for all five.Companybranches. Maintained product literature, catalogs, pricing and inventory levels. Put together marketing programs and quotedspecial order request daily with all customers and branches. Had two people report directly as assistants. Traveled tosuppliers and kept informed on potential suppliers through trade shows and on site visits. Regular visits to customer facilitiesto educate their employees on products and bring in supplier representatives whenever necessary.Northwest Engineering    Green Bay, WI                                                                                  1986 ­ 1992Parts Department Manager/Customer Service/Sales RepresentativeStarted as Customer Service/Sales Representative then promoted to Parts Department Manager. Responsible for sales and service of parts for a Distributor network that sold Heavy Duty Cranes Manufactured by Northwest