Experience

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  Upstream Group

  • South Africa
  • Outsourcing/Offshoring
  • 1 - 100 Employee

  • Executive Director

    • Nov 2019 - Present

    Executive Director at Upstream GroupThe Upstream Group consists of the following entities:• Consumer Friend – BPO company that specialises in distressed debt solutions• Core Connect – Contact Centre with specialist skills in debt recovery• Slipstream Software Solutions – A Software Development company, specialising in debt recovery software solutions• Titan Training – Learnership/Short Course Training Company• Vault Risk Management Services – Risk Management organisation offering QA and Internal Audit services

  • Group Chief Information Officer

    • Sep 2015 - Nov 2019

    The Upstream Group consists of the following entities:• Consumer Friend – BPO company that specialises in distressed debt solutions• Core Connect – Contact Centre with specialist skills in debt recovery• Slipstream Software Solutions – A Software Development company, specialising in debt recovery software solutions• Titan Training – Learnership/Short Course Training Company• Vault Risk Management Services – Risk Management organisation offering QA and Internal Audit servicesAs an integral part of the Executive Team, I partake in the setting the objectives and planning the strategy for the business as a whole.

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  CAT-WWL Logistics

  • Durban Area, South Africa

  • IT & BI Manager

    • Jul 2009 - Aug 2015
    • Durban Area, South Africa

    CAT-WWL Logistics is a Finished Vehicle Logistics service provider to the Vehicle Manufacturing industry. They hold numerous contracts for Supply Chain and Yard Management with companies such as Toyota, VW & Mercedes Benz.On joining the organization, one of my primary projects was the redevelopment of the Supply Chain & Yard Management systems that CAT-WWL used. I also joined at a time when the company was experiencing large growth through the acquisition of new contracts and clients. I played a pivotal role in ensuring that all Business Systems and Infrastructure were able to sustain and enable the rapid growth the company was experiencing.Executive Duties• Representation of IT at Executive/Board level• Part of the IT Steering Committee for Shareholders• ExCo Member, reporting directly to the MD• Overall responsibility for the Strategic IT Roadmap for CAT-WWL

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  The Unlimited

  • Durban Area, South Africa

  • ICT Manager

    • Jan 2006 - Jun 2009
    • Durban Area, South Africa

    When I joined The Unlimited Group in 2006, they were a rapidly expanding micro-insurance company that was also branching out into banking and payroll. I was brought on to project manage and integrate with many of the new developments that were happening in the company, from rolling out new branches to entirely new companies under the Unlimited Group banner. I was involved in all aspects of the business, from software development to infrastructure, through to the strategic planning of new Business Systems for the growth that the company was experiencing.

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  uShaka Marine World

  • Durban Area, South Africa

  • IT Manager

    • Jan 2004 - Dec 2005
    • Durban Area, South Africa

    uShaka Marine World, one of the largest Marine Parks in the world, was completed and opened in April 2004. All IT Systems for this large project fell under my management and I personally designed and implemented the entire IT infrastructure (both physical and systems based).

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  Weigh-Less

  • Durban Area, South Africa

  • IT & Ops Manager

    • Jan 2003 - Dec 2003
    • Durban Area, South Africa

    I was involved with the management of all IT aspects for the business as well as operations. This extended from IT, to the Call Centre, Human Resources and Finance as well as the Data Capturers. Although not part of my original job description, the constant analysis of all data on Weigh-Less’ systems, and the creation of meaningful reporting from this database, empowered me to pursue that role of systems and business analyst within the company.

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  Durban University of Technology

  • Durban Area, South Africa

  • Computer Services Specialist

    • Jan 2000 - Dec 2002
    • Durban Area, South Africa

    I performed various roles including full software and hardware user support for departments in the KwaZulu-Natal Technikon (today Durban University of Technology) as well as Help Desk and Call Centre duties. I also worked on all aspects of installing and maintaining network systems as well as the development of all software systems.