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Scott Smith is a seasoned executive with extensive experience in golf operations and customer service. As Director of Player Services at Hamilton Farm Golf Club, he oversees all facets of outside operations, ensuring seamless experiences for golfers. With a strong background in sales and customer service, Scott has successfully managed high-volume calls, implemented process improvements, and provided exceptional service to clients. Holding a Master of Science in Sport Management from East Stroudsburg University, Scott brings a unique blend of athletic and business acumen to his roles.

Experience

    • Director of Player Services
      • Sep 2022 - Present
      • Gladstone, NJ

  • Saint Andrews Golf Club
    • Hastings-On-Hudson, New York, United States
    • Director of Outside Golf Operations
      • Mar 2022 - Sep 2022
      • Hastings-On-Hudson, New York, United States

  • North Jersey Country Club
    • Wayne, New Jersey
    • Caddie Master
      • Jul 2018 - Mar 2022
      • Wayne, New Jersey

  • Alpine Country Club
    • Demarest, New Jersey
    • Assistant Caddie Master/Outside Opertions Manager
      • Mar 2018 - Jul 2018
      • Demarest, New Jersey

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Assistant Caddie Master
      • Mar 2016 - Mar 2018

      Oversee all facets of outside operations of golf department. Match caddies with golf groups. First point of reference for all guests and members.

    • Caddie
      • Mar 2015 - Mar 2018

      Advise players, as requested, on selction of proper club for stroke or converning peculiarities of the course. Locate driven golf balls. Provide information on each hole to assist golfer.

    • Caddie
      • Aug 2012 - Oct 2015
      • Bernardsville, NJ

      Advise players, as requested, on selction of proper club for stroke or converning peculiarities of the course. Locate driven golf balls. Provide information on each hole to assist golfer.

  • Cigna
    • Horsham, PA
    • Customer Service Associate
      • Sep 2013 - Mar 2015
      • Horsham, PA

      Manage a high volume of calls handling customer inquiries, complaints, and prescription requests. Provide quick solutions and implement problem solving skills on all calls to assist customers while accessing multiple systems. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline processes and work cooperatively and jointly to provide quality seamless customer service.

    • Inside Sales Representative
      • Feb 2011 - May 2012
      • Horsham, PA

      Responsible for sales of Comcast Business Class services to SMB prospects. Consulted with clients on internet, voice, and television services as a solution for their business networking needs. Qualified business leads through Salesforces as a resource to complete the sales process.

  • The Shawnee Inn and Golf Resort
    • Shawnee on Delaware, PA
    • Head Starter/Bag Room Attendant
      • Jun 2006 - Nov 2010
      • Shawnee on Delaware, PA

      Meet and greet golf club guests to provide an excellent golfing experience. Maintain course pace of play on twenty seven-hole golf course by coordinating with player assistants on course and golf shop to maintain tee times throughout the day. Clean clubs, golf carts and maintain organization of bag room and cart area.

    • Athletic Department Intern
      • Jan 2010 - May 2010
      • Easton, PA

      Perform ticket office operations daily, duties included selling, printing tickets and creating reports. Provide the skill set as Site Manager for Baseball and Softball, duties included contacting visiting teams, umpires and overseeing the athletic contests.

  • East Stroudsburg University
    • East Stroudsburg, PA
    • Graduate Assistant for Graduate College
      • Aug 2008 - May 2010
      • East Stroudsburg, PA

      Coordinated and implemented Professional Development Seminars for graduate students. Assisted the Graduate Admissions Coordinator with the orientation process for new Graduate students and graduate assistantship process. Provide day to day operations assists to the office which included providing information on graduate programs and requirements.

  • Rutgers University
    • Piscataway, NJ
    • Event Management and Facilities Intern
      • May 2007 - Aug 2007
      • Piscataway, NJ

      Enhance my event management skills with helping of camps and athletic events. Provide skills with operations of planning and implementing of athletic contest.

Education

  • 2008 - 2010
    East Stroudsburg University of Pennsylvania
    Master of Science (M.S.), Sport Management
  • 2002 - 2007
    East Stroudsburg University of Pennsylvania
    Bachelor of Science (B.S.), Sport Management
  • 1998 - 2002
    Stroudsburg High School

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Golf Operations”

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