Experience

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  Optum

  • VP, Enterprise Customer Care - Medical Network and S&A

    • Apr 2023 - Present

    Develop and lead the operational support strategy for two medical networks and the software and analytics support organizations.

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  Change Healthcare

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • VP, Enterprise Customer Care - Medical Network

    • Jun 2022 - Present

  • Director of Business Intelligence

    • Oct 2017 - Present

  • Senior Director of Business Performance Optimization

    • Oct 2019 - Jun 2022

    Serve as the functional leader for Performance Optimization teams that drive performance/productivity management, internal & external automation, capacity management and workflow processes through the deployment, maintenance and expansion of critical performance technologies. Work with vendors to expand resource capacity through use of global talent. These teams include: Business Intelligence, Workforce Optimization, Intelligent Automation, Telephony, Global Talent and Analytics. In working with leaders across the enterprise, the goal is to align resources to meet the financial targets across organizations through administration of the tools/technologies tied to performance optimization; delivering tangible results in performance management, work deflection, task automation, management reporting and client facing performance results.

• 

  McKesson Provider Technologies

  • Director, Support

    • 2004 - Present

    Developed and led the operational strategy of multiple customer-facing organizations with resources totaling over 100 onshore personnel in addition to a global talent team. Aligned our technology strategy to support explosive business growth and acquisition integration while increasing operational scale. Implemented a project management and Six Sigma program office to drive operational efficiency and accuracy in multiple support teams and enrollments; yielding several million dollars in annualized savings. Additionally, performed acquisition integration analysis and due diligence on multiple M&A targets; integrating those teams into our larger scale operations.

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  RelayHealth a Mckesson Company

  • Director, Support

    • 2004 - Present