Experience

• 

  The Hanover Insurance Group

  • Team Lead - Commercial Lines Customer Service Center

• 

  The Hanover Insurance Group

  • Insurance
  • 700 & Above Employee

  • Team Lead - Commercial Lines Customer Service Center

    • Jan 2015 - Present

  • Commercial Lines Service Agent

    • Jan 2013 - Dec 2014

• 

  Enterprise Rent-A-Car

  • Dudley, MA

  • Branch Manager

    • Oct 2007 - Dec 2012
    • Dudley, MA

    I manage the day to day operations of the branch. I am in charge of making the operational plan each month. I handle all account receivables. I make sure the budget of the branch is not exceeded. I make sure customers are qualified to rent cars and handle all customer service issues. I visit local businesses/insurance agents/body shops and market the benefits of using Enterprise, specifically the Dudley branch.

• 

  Southbridge Savings Bank

  • Customer Services Rep

    • Jun 2006 - Oct 2007

    My basic responsibilities were general teller functions. I handled deposits/withdrawls. I helped do money orders/bank checks. I also opened new accounts (Checking, Savings, CD's). I also helped with marketing of my local branch, as we were located in a local grocery store.

• 

  College of St. Joseph in Vermont

  • Director Student Activities/Admissions

    • May 2003 - May 2006

    I had a dual position. As an admissions representative, I was in charge of recruitment of prospective students in MA and upstate NY. As the Director of Student Activities I was the advisor to the student government assocation. I helped plan New Student Orientation. I planned campus events and was in charge of making sure the student center was available for rentals.