Experience

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  Diversified.

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Service Technical Specialist

    • Apr 2022 - Present

    Scott Mayo is a Service Technical Specialist, completing a Diploma of Audio Engineering in 2008, then further expanding his skills and knowledge within Audio Visual / Network integration sectors studying and accomplishing certifications in Shure, Crestron, Extron, Exterity IPTV and Tesira.Key responsibilities include,Providing high level technical support/ guidance to service/resident techniciansCrestron XIO Cloud configuration and remote management to end usersProvide technical liaison with SDM’s, engineering and project departments regarding system handover documentation processProvide technical support to internal departments to assist in system design, equipment recommendations, and service issuesProvide Network infrastructure, UC, Telepresence/Video Conference system designs & solutions supporting Sales, Pre-sales and System EngineersPerform and assist with the lab testing and/or R&D of new audio visual and unified communications devices

  • Helpdesk Team Lead / Technical Specialist

    • Aug 2021 - Present

    • Provision of high-level technical knowledge and guidance to the National Helpdesk and Service Department. • Working closely with the national helpdesk team, responsible for providing second-level assistance/support over the phone and in the field to clients. • Provision of technical guidance and training within the Helpdesk department ensuring our National Helpdesk operations continue to provide the highest level of technical customer service delivered in an efficient manner.

  • Field Service Technician

    • Mar 2021 - Aug 2021

    • Provision of high-quality client technical support on customer audio visual systems • Providing onsite service maintenance and fault finding• Provide technical and operator system training• Provide technical liaison with clients, engineering and project departments regarding recommended system modifications, design, and upgrades where necessary• Provide timely and accurate documentation on all service works performed, including client-initiated callouts and preventative service inspections• Management of service tickets • Configuration of Audio Visual devices onto client networks • Updating firmware of Audio Visual devices and Digital Signal Processors (DSP) • Troubleshooting of Audio Visual and Digital Signal Processors

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  Scott Mayo Audio

  • Sydney, Australia

  • Director

    • Aug 2008 - Present
    • Sydney, Australia

    Key Responsibilities:• Small business management• Voice over recording for advertisements• Live Sound• Sound Designer• Post-production• Re-mix Engineer• Mastering Engineer• Video production• Flash animationTechnical Skills:• Mac / Windows operating systems• Pro Tools• Waves digital plugin suite• ...

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  AVRUS Solutions

  • Melbourne, Victoria, Australia

  • Audio Visual Commissioning Engineer / Service Technician

    • Jul 2020 - Mar 2021
    • Melbourne, Victoria, Australia

    • Management of service tickets • Resolution of Audio Visual and Network issues • Configuration of Audio Visual devices onto client networks • User access testing (UAT) of Audio- Visual devices • Updating firmware of Audio Visual devices • Updating firmware of Digital Signal Processors (DSP) • T...

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  Concept AV Australia

  • Sydney, Australia

  • Audio Visual Commissioning Engineer / Service Technician at Concept AV Australia

    • Jun 2019 - Jul 2020
    • Sydney, Australia

    • Management of service tickets • Resolution of Audio Visual and Network issues • Configuration of Audio Visual devices onto client networks • User access testing (UAT) of Audio- Visual devices • Updating firmware of Audio Visual devices • Updating firmware of Digital Signal Processors (DSP) • T...

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  POMT

  • Sydney, Australia

  • Onsite Support Specialist

    • Oct 2017 - Jun 2019
    • Sydney, Australia

    Key Responsibilities:• Resolve and close incidents/service requests as per help desk procedures & Service Level Agreements• Commissioning of new or updated AV related devices• UAT (User Acceptance Testing) of new/updated AV related technologies• Escalate unresolved incidents/service requests ...

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  Macquarie Group

  • Sydney, Australia

  • Audio Visual Executive

    • Jun 2016 - Oct 2017
    • Sydney, Australia

    Key Responsibilities:• Working direct with key businesses and stakeholders, reviewing and providing technical oversight and management of VIP and large events across the campus• Ensure Technical requirements for both internal and client meetings including video conferencing, audio conferencing ar...

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  The Salvation Army Australia - VIC, NT, SA, TAS...

  • Sydney

  • Senior Audio Visual / IT Technician

    • Apr 2013 - Jun 2016
    • Sydney

    Key Responsibilities:• Set up and monitoring of multi-site Video Conferences • Provide advice on Audio Visual upgrades• Project management• R & D and implementation of territory-wide Video Conferencing and Telephony solutions• Troubleshoot and resolution of Audio Visual technologies• Network ...

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  KPMG and Westpac Bank

  • Sydney, Australia

  • Freelance Audio Visual Technician

    • Mar 2008 - Aug 2010
    • Sydney, Australia

    Key Responsibilities:• Booking and managing Video Conferencing bridges• Set up and monitoring of national / international Video Conferences• Carry out routine maintenance of Audio Visual equipment• Make recommendations and assist with patches and upgrades of Audio Visual and • Video Conferencing ...

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  Sydney Convention and Exhibition Centre

  • Sydney, Australia

  • Audio Visual Technician / Live Sound Engineer

    • Sep 2006 - Jan 2008
    • Sydney, Australia

    Key Responsibilities:• Audio Engineer for small and large scaled events• Installation / Operation of Crestron vision switches• AMX• Digital media controllers• Installation of Video walls• Installation of Line array systemsTechnical Skills:• Mackie mixing consoles• Neve mixing consoles• Martin lou...