Experience

• 

  Norco Co-operative Limited

  • Labrador, Queensland, Australia

  • Digital Transformation Manager

    • Feb 2023 - Present
    • Labrador, Queensland, Australia

    Managing the transformation to a standard technical stack for all divisions of Norco, including consolidation of systems and deployment of new systems. Focusing on all areas of transformation management from requirements management and business analysis through RFP and engagment, and through to deployment and follow up

• 

  Alquemie Group

  • Gold Coast, Queensland, Australia

  • Head of Technical Transformation

    • Feb 2022 - Feb 2023
    • Gold Coast, Queensland, Australia

    Managing the implementation of a new technical stack, bringing all Alquemie brands onto one technology in order to improve efficiencies and shared services.

• 

  SurfStitch

  • Australia
  • Retail
  • 1 - 100 Employee

  • Head Of Technical Projects

    • Oct 2019 - Feb 2023

  • Digital Project Manager

    • Nov 2017 - Oct 2019

  • Business Analyst

    • Aug 2015 - Nov 2017

    Working on multiple project tracks as a Business Analyst

• 

  Queensland Health

  • Brisbane, Australia

  • Senior Business Analyst

    • Jan 2014 - Aug 2015
    • Brisbane, Australia

    ● Working on the eHealth Projects Integrated Electronic Medical Records project. Responsible for change impact assessment and analysis, requirements elicitation and documentation, leading functional tracks, and assisting business resources. ● Delivered complete Business Requirements Specification for archiving solution, needed for providing ongoing access to ten years of imaging reports and appointment data as systems are retired.

• 

  Starbucks Coffee Company

  • Functional Analyst Lead

    • Nov 2010 - Oct 2013

    ● Led implementation of Siebel for Trade Promotions Management. First phase of a three year project. Providing direction and leadership, while also participating in the day to day analysis work, including requirements elicitation and documentation, functional design, test planning and execution, defect management, meeting facilitation, deployment strategy etc.● Led implementation of a Global CRM On Demand instance for EMEA (Europe, Middle East and Africa), rolling out to 5 countries and three languages. 18 Month and multimillion dollar project. ● Led a team of analysts, supporting their development, allocation, training and productivity. Wrote reviews, provided regular feedback, and assisted them in career development. ● Implemented cross organizational interfaces between our applications and those in other organizations, including Oracle AP.● Participated in leadership team decisions, strategy, process improvement, recruitment, calibration and other leadership tasks.● Certified Scrum Professional, having led many successful sprints as a Scrum Master, for both sustainment and project releases. ● Led over 30 point releases and successful updates to the Oracle CRM On Demand application, providing leadership, scoping, requirements gathering, functional design and test planning and execution.

  • Senior Functional Analyst

    • Jan 2005 - Nov 2010

    ● Implemented 3 major releases and numerous point releases for the Starbucks Siebel installation supporting the Facilities Management organization. Installation supports 500 users across North America, and tracks all facilities issues, from assets, service providers, work orders, contracts and invoicing.● Responsible for requirements gathering, prioritization, full functional design, technical team liaison, testing, prototyping and post deployment support.● Deployed projects projected to save 5 million dollars over 4 years.● SharePoint design and administration for Facilities Management BUIT site.● Provided technical and functional support for Siebel, Tririga and Oracle applications.● Point of contact between outsourced hosting and development providers and Starbucks business.● Follow-up post release training and site visits to regional offices.

• 

  ADP

  • United States
  • Human Resources Services
  • 700 & Above Employee

  • Siebel Analyst/Developer

    • Dec 1999 - Jan 2005

    ● Development of Siebel application using Siebel Tools in Siebel 5.5, 6.5 and 7.5 environments. Completed full implementation and migration to a Siebel 7.5 environment, including expansion to new locations.● Design of Siebel application through all phases of the development lifecycle including Requirements Gathering, Process Design, Technical Design, QA, Deployment, and Training. Create and Maintain Requirements and Design Documents.● Demonstrating Siebel for both potential and current clients, including 2 hour presentations on Siebel, our use of it, and the integration of Siebel with our other applications.● Administration of Siebel Call Center Application, including support, training and maintenance.● Also responsible for support and maintenance of our FileNET document imaging application, from scanning to storage.

  • Technical Project Manager

    • Oct 1998 - Dec 1999

    ● Responsible for the successful original implementation of Siebel, and its integration with FileNET● Responsible for the Y2K certification and Disaster Recovery project.● Managed project timelines, budget, deliverables, scope and documentation.

  • Manager Integrated Benefits Services

    • Oct 1997 - Oct 1998

    ● Manager of team of HR Generalists, responsible for recruitment, management, training and motivation● Responsible for client relations, new unit development, workflow process development and customer service initiatives.

• 

  American Express

  • Salt Lake City WA

  • Customer Service Manager

    • Sep 1995 - Oct 1997
    • Salt Lake City WA

    ● Manager of team of HR Generalists, responsible for recruitment, management, training and motivation● Involved in technology improvement initiatives, including imaging systems conversion, processing automation through workflow management software, IVR development and virtual office opportunities for employees.