Bio
Experience
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Canadian Finance & Leasing Association (cfla | Acfl)
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Canada
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Government Relations Services
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1 - 100 Employee
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Manager, Membership & Communications
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Jul 2021 - Jan 2024
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Toronto, Ontario, Canada
I'm responsible for delivering and maintaining the CFLA's membership services and communications by: - Concisely communicating complex messages - Drafting press releases and content for newsletters and websites - Working with stakeholders to create and maintain positive relationships that value opinions and time - Protecting and promoting the CFLA's identity - Identifying and resolving user experience/operational friction points - Developing processes that use technology to save resources - Offering accessible and efficient customer service - Managing change by hearing, understanding, and resolving concerns - Maintaining accountability by tracking KPIs, and updating the Board on vital projects - Leveraging CRM/AMS systems to complement user experience and communications projects.
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Canada
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Law Enforcement
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100 - 200 Employee
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Senior Education Officer
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Aug 2019 - Jul 2021
I managed campaigns to educate Ontarians about their car-buying rights and car dealerships' legal obligations. I designed and facilitated custom seminars to teach consumers, salespeople, and dealerships about vehicle sales. I also planned events like auto shows and town halls.
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Education Officer
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Aug 2017 - Aug 2019
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Legal Assistant
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Aug 2015 - Aug 2017
I analyzed automotive and financial law to help lawyers and executives make vital business decisions. I also amalgamated operational data to help establish corporate analytics. I also assisted OMVIC's lawyers by drafting legal documents, filing, managing deadlines, organizing calendars, and offering objective thoughts on files.
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Co-op Student
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Apr 2015 - Aug 2015
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Canada
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Government Administration
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1 - 100 Employee
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Lifeguard
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Nov 2013 - Apr 2015
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Camp Coordinator
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May 2014 - Aug 2014
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Town Of Bracebridge
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Canada
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Government Administration
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1 - 100 Employee
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Camp Counselor
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2012 - 2014
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Bracebridge, ON
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Education
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2012 - 2014University of Ottawa
Law & Communications -
2014 - 2019Georgian College
Automotive Business -
2016 - 2018Seneca College
Diploma, Law Clerk -
2014 - 2015Algonquin College of Applied Arts and Technology
Advertising and Marketing Communications Management
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