Experience

• 

  Advantum Health

  • Client Success Director

    • Sep 2021 - Present

• 

  OrthoEconomics

  • Dallas/Fort Worth Area

  • Client Services

    • Dec 2018 - Mar 2020
    • Dallas/Fort Worth Area

    Focus on operations of physician service organization including client relations, client payroll and client staff hiring. Manage complex audits and internal staff hiring. Company focus is on the special and unique needs of orthopedic physicians and their practices including: • RCM (Revenue Cycle Management)• Financial Management• H.R. Management• I.T. Management• Financial Reporting• Financial and Operational Consulting

• 

  R1 RCM (Formerly Intermedix Company)

  • Remote

  • Client Service Manager

    • 2011 - 2018
    • Remote

    Responsible for overall management, servicing, satisfaction and profitability of assigned clients to include; improve the operational systems, processes and policies, increase the effectiveness and efficiency of support services (HR, IT and Finance), supervise and coach line managers on a weekly basis to meet revenue, and collaborate with Business Development Team to broaden of the Intermedix services.• 7 Family & Internal Medicine Clinics in Asheville, NC -Increased net collections from 85% to 94%. -10% reduction in overhead expenses through job sharing, staff cross training and implementing a Group Purchasing Organization (GPO). -Implemented a Mobile Mammography Unit for weekly on-site clinic access. -Partnered with United Allergy Services to provide in-house allergy testing. • MSO Grand Opening/Launch - 11 Providers, 7 Clinics, Multi-Specialty Houston, TX -Negotiated Insurance Contracts with Aetna, Cigna & BCBS. -Implementation of EClinical Works Practice Management System. -Consulted with Broker to offer a full menu of staff benefits. -Set up Group Purchasing Organization (GPO).• Free Standing Emergency Department (ED) Grand Opening/Launch Victoria, TX -Set up Group Purchasing Organization (GPO). -Hired Staff and Security Personnel. -Developed and initiated Marketing Plan. -Implemented Allscripts Practice Management System.

• 

  Medical Edge Healthcare Group, Inc.

  • Dallas/Fort Worth Area

  • Director of Billing Operations

    • 2004 - 2011
    • Dallas/Fort Worth Area

    Managed a team of 40 medical billing registration and charge posting managers and employees to ensure performance of duties and responsibilities as expected.• Advisory Leadership Team member for implementation and customization of new Centricity Practice Management System for all medical clinics. • Lead on-site implementation and training of Centricity Practice Management System for 110 clinics. • Implemented approved registration and charge posting procedures across the company.• Implemented the company’s business policies and standards.

• 

  Practice Performance, Inc.

  • Dallas/Fort Worth Area

  • Director of Billing Operations

    • 2000 - 2004
    • Dallas/Fort Worth Area

    Supervised a team of 15 medical billing collection managers and employees to ensure they perform their duties and responsibilities as expected.• Ensured that collection agents are prompt in releasing payment notices and maintained a pool of 3rd party collection agents for delinquent accounts.• Approved requests for billing deferments, waving of late payment surcharges and payment suspensions for humanitarian reasons.• Implemented approved billing and collection procedures across the company.• Implemented the company’s business policies and standards.

• 

  Plano Orthopedics and Sports Medicine Center

  • Plano, Texas

  • Operations Manager

    • 1989 - 2000
    • Plano, Texas

    • Operations Manager (1994-2000)• Insurance/Collections Manager (1991-1994)• Medical Clerk (1990-1991)• Physical Therapist Assistant (1989-1990)

• 

  United States Air Force

  • Active Duty

    • 1984 - 1989