Experience

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  STARZPLAY

  • Dubai, United Arab Emirates

  • Starzplay Sports Planning Manager

    • Aug 2022 - Present
    • Dubai, United Arab Emirates

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  Expo 2020 Dubai

  • Dubai, United Arab Emirates

  • Media Manager (MCR/PAM)

    • Oct 2021 - Mar 2022
    • Dubai, United Arab Emirates

    • Managing and supervising production asset management (PAM), which is aimed at managing production workflows and keeping track of the team assigned to each asset to make it productive and able to deliver and execute as a final result.• Implementing PAM methods for use in production workflows where assets are constantly changing, cataloguing files that are frequently edited and archiving multiple versions in a systematic manner.• Communication specialists to develop and implement all targeted content for various media platforms. Do research, write, proofread, and edit all media content; implement and manage media campaigns; and deliver public relations and communications plans.

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  OSN

  • Dubai, United Arab Emirates

  • EPG & OTT/On-Demand Consultant & Backup Support Executive

    • Oct 2019 - Jun 2021
    • Dubai, United Arab Emirates

    Selecting and uploading accurate and adequate movie images and publishing in the OTT/Digital platforms.Identify suitable images for specific movies and other genres images with required dimensions.Follow up and resolve quality, availability, or any other issue related to OTT/Digital platforms.Maintain sourcing records and databases. Assess, improve, and transform the image and communication that will distinguish OSN from the competitors – being creative.Aspire to create images that are authentic, suitable, appealing, and sustainable.Devise and implement ideas to improve the efficiency of the team.Complete overall back-end support to EPG and OTT team in general.

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  OSN

  • United Arab Emirates
  • Broadcast Media Production and Distribution
  • 700 & Above Employee

  • Cricket Channel Manager - Sports

    • Sep 2013 - Aug 2019

    Key Interfaces and Functions: Internal: Members of Sports QC Editors, Programming, Sports Production Team, Channel Manager Sport and Transmission (MCR). Plan and schedule all Cricket programming into the Channel Management System.External Functions: Direct contact with all the Cricket broadcasters and relevant sources. Key Responsibilities: Creating and acquiring all cricket deals into the system (BCM software). Produce the Monthly Planning Grid and distribute it internally. Notify schedule updates to relevant departments with changes.Cover Channel Manager post in their absence.To ensure programs, promos, titles, bugs, bumpers, sponsorship, and adverts are planned and scheduled correctly a day prior for on-air.To monitor channel output for quality of sound, commentaries, picture quality, aspect ratio, correct programs aired, and to report and assist in rectifying any faults.To liaise with Producers and the Production team on TX times and delivery times of our programming. To ensure that each and every program is delivered on time for its transmission slot.To coordinate with the presentation team and ensure that they are up to date with planned schedules.To supervise Schedulers and ensure all schedules are correct before it goes out on air.People Excellence (internal/external customer engagement and relationship management)To create an environment that is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, honesty, and desire to support others.To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative/regulatory and company policies and procedures. To display confidence, self-belief, and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel. Frameworks, boundaries, and decision-making authority.Provide contingency programming for the live Sport under-run.

  • Senior Sports Presentation Scheduler/Planner

    • Apr 2007 - Sep 2013

    Key Interfaces and Functions: Internal: Members of Sports QC Editors, Programming, Sports Production Team, Channel Manager Sport and Transmission.Key Responsibilities: Creating daily presentation schedules on the Perspective system.Selection and placement of appropriate promotions, cross-promotions, and interstitial elements into the daily schedules.Liaison with Transmission to ensure that schedules are downloaded correctly.Will discuss and liaise with the Transmission team to “Time Up” the schedule on a daily basisViewing all new promotions.Inputting timings and other relevant information from tape reports supplied by the VT Department.Will provide temporary cover for the Planning Coordinator when away for holidays or out of the office.

  • Purchasing Executive – Supply Chain Customer Operations

    • May 2005 - Apr 2007

    Key Interfaces and Functions: Full accountability for hardware and services purchasing. To provide high quality purchasing expertise and processes. To implement strategic, operational and tactical plans to build a robust purchasing function. This includes providing supplier and market data, executing contracts, creating purchase orders, progress chasing and reporting, and payment confirmations. Monitoring and informing purchasing budgets and acquisition of stocks and services into the business. This includes recording of all transactions, updating budgets, monitoring costs, and feeding financial reportingDetermined, conscientious individual, able to accurately capture and interpret dataAwareness of best practice purchasingUnderstanding of technology applicationsDetail orientated and target focusedCustomers:Supply Chain Operations and Administration. All parties who require the cost-effective purchasing.Supply Chain Operations and Administration Sales function, central and in countryMarketing functionDistributors and DealersFinance functionSuppliersKey ResponsibilitiesMaintain the Showtime purchasing process to optimize purchasing spendShare knowledge within the teamUndertake purchasing process and transaction activityUse relevant IT applicationsDevelop financial reporting toolsMaintain departmental standardsParticipate in performance improvement projects – operational and tactical.

  • Senior Call Center Lead – Regional Operational Customer Management

    • Jun 2002 - May 2005

    Key Interfaces and Functions: To provide a full customer service function externally and internally to whom products, services, programs and information must be provided to i.e. Subscribers, Call Center Manager, Supervisors and affiliated departments.To provide first time resolution of all customer reported faults using technical diagnostics and IBS thus ensuring customer satisfaction is maximized.Key Responsibilities:After sales support – maintain and retain customersAnswering general inquiries – e.g. programming, billing, TV guides requestTechnical supportInformation and data collection Maintain and update customer information.

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  Millennium Airport Hotel Dubai

  • Al Garhoud, Dubai, United Arab Emirates

  • Front Office Specialist/Guest Relation Executive (GRE)

    • Jan 2000 - May 2002
    • Al Garhoud, Dubai, United Arab Emirates

    Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedules meetings and travel for executives.Primary responsibilitiesAnswer phones and operate a switchboard.Route calls to specific people.Answer inquiries about the company.Greet visitors warmly and make sure they are comfortable.Call persons waiting for visitors/guests and book them a room to meet in.Schedule meetings and conference rooms.Make coffee and set out food.Ensure the reception area is tidy.Coordinate mail flow in and out of the office.Coordinate office activities.Handle phone calls from people calling in sick.Gather personal and insurance information.Hand out employee applications.Arrange appointments.Cash-out people when necessary.Validate parking tickets.Give visitors badges and direct them to where they can sign in.Issue parking passes.Send email and faxes.Collect and distribute parcels and other mail.Perform basic bookkeeping, filing, and clerical duties.Prepare travel vouchers.Take and relay messages.Update appointment calendars.Schedule follow-up appointments.

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  Dubai Airports

  • Dubai, United Arab Emirates

  • Passenger Service Executive

    • Jan 1999 - Mar 1999
    • Dubai, United Arab Emirates

    A representative of the Dubai International Airport for various airlines. As airport staff members who welcome passengers at check-in desks and boarding gates. Before the flight, the Agent verifies the tickets, identity papers, and luggage conformity. Solved potential issues and inform passengers about their flight.For this reason, Agents are permanently in contact with local authorities such as border police, civil aviation institutions, various airline services as well as flight management. It is also our role to take care of flight connections by facilitating formalities and passenger follow-up.Passenger service agents handle administrative procedures for passengers before and after a flight, such as reserving tickets, releasing boarding passes, and accepting luggage. Because this role involves significant interaction with passengers, passenger service agents play a major part in an airline’s customer service function, and they must be diplomatic and respectful in all situations, whether they’re asking passengers to comply with airline rules or explaining flight information. They typically work inside airport terminals, staying at counters or gates and occasionally walking around to assist passengers. In line with airport operating hours, they may take day or night shifts, with the possibility of overtime during busy periods.Passenger Service Agent Duties and ResponsibilitiesWhile specific duties vary based on employer, there are several core tasks that all passenger service agents perform. Based on our analysis of job listings, these include:Issue TicketsPassenger service agents issue airline tickets for clients, checking if their requested dates of flight are available and then reserving seats and preparing itineraries accordingly. It’s also up to them to handle itinerary re-bookings and cancellations.Assist with Check-InProcess LuggageFacilitate BoardingProvide Basic Information