Experience

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  Oracle

  • Business Operations Manager

    • Jul 2018 - Present

    Currently serving as the business operations manager for the ANZ Alliances and Channels team at Oracle Australia and also supporting the APAC business processes of the APAC VAD team.

  • Senior Business Analyst

    • Sep 2004 - Jun 2018

    • Served as the territory consultant for License and Hardware Sales teams of Oracle ANZ, for all-APAC CSM and Renewals Team, APAC Key Account and BDC teams.• Established an effective Territory setup and maintenance project plan by interacting with sales management, in-house technical team and global territory teams.• Hand-hold the regional Business Operations team on the various facets of territory management and training to ensure effective communication and implementation of all Global processes down to the sales rep territory level.• Responsibilities include territory set up for new and transferred Sales reps, setting up their forecasting hierarchy and follow up on their Sales credit issues.• Responsible to proactively ensure 100% sales coverage of sales territories and investigation into duplicate or overlap territory assignment issues and bring down compensation conflicts.• Responsible for ensuring that the Audit tickets logged by the global team are attended to and data quality issues are proactively fixed before the account assignment phase.• Served as the APAC Subject Matter Expert (SME) in the Siebel Synergy Committee, whose primary function is to integrate Oracle process into Siebel CRM.• Managed the APAC Discount Approval system project version releases by coordinating with multiple departments like Sales, Business Process, Finance, Contracts, Order Management, Partners etc.• Managed the synchronization of the various Oracle CRM systems like Oracle Sales, Siebel CRM with HR Rep movements by ensuring rep entry, exit, transfers are accurately captured in the CRM Systems and the opportunities and forecasts are reported back with accuracy to the senior management

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  WeP Solutions Limited

  • CRM TechnoFunctional Consultant

    • Jan 2002 - Aug 2004

    • Supported the Sales teams in their transition from an excel-based sales management system to a Microsoft Outlook based BizTrack system.• Expertise in Remote installation, configuration and deployment through Virtual Network Connection (VNC) and Remote Desktop Connection (RDC) for all of South I...

• 

  Ibhar Technologies Private Limited

  • Software Engineer, CRM Systems

    • 2001 - 2002

    • Development and support of the Sales Process, Proposal and Opportunity Management Module of Ibhar Sales.• Research and development of IVR functionality of Ibhar Sales to accept database updates from user calls.• Testing the various functionality releases and creating prototypes for user demos.•...