Experience

• 

  Busy Infotech Pvt. Ltd.

  • Delhi, India

  • DGM Servicing

    • Apr 2022 - Present
    • Delhi, India

    As Deputy General Manager in Servicing Department involves a various responsibilities, some of them are as follows:# Maintain a healthy relationship with our existing Channel Partners.# Tracking and Guiding the Channel Partners team to achieve the higher numbers of Software Renewals.# Define and track key performance indicators (KPIs) to measure the success and efficiency of the servicing function.# Prepare regular reports for senior management, highlighting achievements and areas for improvement.# Identify opportunities for process optimization and efficiency improvements within the servicing function.# Lead and manage a team of service professionals, providing guidance, support, and mentorship.# CLM Process to build and maintain strong relationships with end customers, capturing their feedbacks and addressing any concerns or issues promptly.# Develop and implement training programs for service & partner's teams to enhance their skills and knowledge.# At last responsible for uplift the renewal percentage from 44% to 65% in last 18 months

• 

  Tolexo Online Pvt. Ltd.

  • Noida, Uttar Pradesh

  • Senior Manager

    • Nov 2017 - Present
    • Noida, Uttar Pradesh

    Being a start up in the software division, this role involves dual responsibility of business development and customer servicing both. First need to acquire customer from market and after on-boarding, need to keep in touch with customer for smooth implementation of software within his organization by solving all his queries and problems.

• 

  iTech Ecommerce Company (Business Partner Alibaba.com)

  • Noida, Uttar Pradesh, India

  • Area Sales Manager

    • Sep 2016 - Oct 2017
    • Noida, Uttar Pradesh, India

    The role involves taking care of New Customers as well as Existing Customers for better relationship. Need to acquire New Customer for business growth for company and retain them with Alibaba Platform for long term relationship.

• 

  Indiamart Intermesh Limited

  • India
  • Technology, Information and Internet
  • 700 & Above Employee

  • Manager - Key Client Division

    • Jul 2012 - Aug 2016

    The role involves building relationship with existing high value customer up-sell higher positioning packages for better visibility on Indiamart Platform. Need to ensure effective coordination between existing customer and Promotion Team for better responses and good results in form of buyer Queries and Business Maturity.

  • Assistant Manager

    • Aug 2014 - Jul 2015

  • Senior Executive

    • Aug 2013 - Jul 2014

  • Executive

    • Jul 2012 - Jul 2013

• 

  HDFC Standard Life Insurance

  • Ludhiana Area, India

  • SDM

    • Sep 2011 - Jul 2012
    • Ludhiana Area, India

    TO approach new business clients and provide services to the existing clients