Experience

• 

  Karam Safety DMCC

  • Noida, Uttar Pradesh, India

  • Information Technology Infrastructure Team Lead

    • Oct 2014 - Present
    • Noida, Uttar Pradesh, India

    • A dynamic professional with over 10 years of experience in IT Infrastructure & Operations Management, IT Support, Project Management & Team Management • Adept in designing IT solutions with sound understanding of technical/ operational bottlenecks, as well as issues put forth by the clients and troubleshooting the same to avoid further escalation• Skilled in ensuring high-quality customer experience, elevating customer satisfaction while adhering to the SLAs and work processes• Expertise in planning & building IT Infrastructure at the enterprise scale involving selection of appropriate technology and products, negotiating with vendors, finalizing Service Level agreements, outsourcing tasks and directing the timely completion of projects• Adroit in monitoring IT budgets, participating in ISO audits, enhancing operations management and implementation of data center activities• Deft in managing IT functions using ISO & ISMS framework; establishing and implementing ‘best practice’ processes across the organization to ensure effectiveness resulting in reduced costs and improved service delivery• A self-motivated team player with an analytical mind and ability to think clearly & logically

• 

  spectrum infogain services

  • network administrator

    • Jan 2011 - Present