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Sasha Bennett

Smart Home Monitoring Order Speicialist at Rogers Communications

Intro Book

Seasoned customer service and sales professional with 15+ years of experience in call centers and leadership roles.

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Location

Toronto, Ontario, Canada, CA

Skills

Customer Service
Call Center
Customer Satisfaction
Time Management
Microsoft Office
Data Entry
Microsoft Excel
Team Leadership
Sales
Leadership
Microsoft Word
Show all

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$45.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Sasha has 15+ years of experience in customer service and sales, which is a significant amount of time. She has worked in various roles, including call center, sales consultant, and team leadership. Her skills in customer satisfaction, time management, and team leadership are in demand. According to Glassdoor, the average hourly rate for a customer service representative in Toronto is around $25-$35 per hour. However, considering her experience and skills, I would estimate her hourly rate to be around $45. This is slightly higher than the average, but it's still within a reasonable range. Some customer service professionals with similar experience can charge higher rates, up to $60 per hour. But based on the information provided, I think $45 is a fair estimate.

Bio

Generated by

Topline AI

Sasha Bennett is a seasoned customer service professional with 15+ years of experience in call centers, sales, and leadership roles. She has a strong background in customer satisfaction, time management, and team leadership, with expertise in Microsoft Office, Data Entry, and Sales. Sasha has worked with various companies, including Rogers Communications, Aritzia, ADT, iQor, Mexx Canada Company, Gemma Communications, La Senza, and Ipsos ASI.

Experience

Rogers Communications

Canada

Telecommunications

700 & Above Employee
- Smart Home Monitoring Order Speicialist
  
  2011 - 2012
  
  - Delivered world class customer service by demonstrating the ability to own and resolve customer inquiries by viewing from the client perspective- Showed proven ability to effectively navigate multiple applications in order to process work orders for pending Smart Home leads- Excelled in achieving exceptional customer satisfaction results for both internal and external customers targets by resolving conflicts and disputes on a daily basis - Ensured that all sales were completed and processed in a timely manner and were accurate
- Post Sales Support Consultant
  
  2009 - 2012
  
  - Liason between the Field Sales, Technician, 3rd party sales representatives, Authorized Dealers and customers Supported all LOB`s including: Digital cable, Internet, Wireless, Wireline (Homephone & Small Business) - Handled inquires, inputted and corrected sales orders, and followups regarding escalated matters- Created and rescheduled install dates and handled any work order discrepancies- Followed up and communicate with specific departments for escalation and resolution of more complex problems- Completed small business and small office home office order inquires and entries for inbound sales representatives- Experience in leadership and performance coaching in a customer service/call center environment
Aritzia
- Toronto, Canada Area
- Sales Consultant
  - Oct 2008 - May 2009
  - Toronto, Canada Area
  Responsible for meeting sales target daily Ensured customer needs were meet Assisted with visual changes to store
ADT
- GTA
- Sales Consultant
  - Jun 2008 - Sep 2008
  - GTA
  Seasonal Sales ConsultantSold home security and ensured customer was aware of pricing and product Assessed the needs of the customer
iQor
- Toronto, Canada Area
- Collector
  - Aug 2007 - Mar 2008
  - Toronto, Canada Area
  Responsible for meeting targetsCollected various amounts on the behalf of designated company
Mexx Canada Company
- Toronto, Canada Area
- Sales Consultant
  - Jan 2001 - Jan 2001
  - Toronto, Canada Area
Gemma Communications
- Toronto
- Telemarketer
  - Jan 1922 - Jan 1922
  - Toronto
  ...
La Senza
- Toronto, Canada Area
- Sales Consultant
  - Nov 1921 - Jan 1922
  - Toronto, Canada Area
Ipsos ASI
- Toronto, Canada Area
- Surveyor
  - Jan 1921 - Jan 1921
  - Toronto, Canada Area

Education

2007 - 2009

Humber College
Social Work, Social Work

2007 - 2009

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Telecommunications”

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Sasha Bennett

Refer a Friend to Get
100 Credits For FREE

$45.0

Hourly Rate