Experience

• 

  IBC Technologies Inc.

  • Vancouver, British Columbia, Canada

  • Technical Services Analyst II

    • Jan 2024 - Present
    • Vancouver, British Columbia, Canada

• 

  Mainframe Studios

  • Vancouver, British Columbia, Canada

  • Desktop Support Technician

    • Jan 2021 - Dec 2023
    • Vancouver, British Columbia, Canada

    At Mainframe Studios I provided timely support to 850+ employeesacross four locations and multiple timezones. My responsibilities anddaily tasks include:● Installing and maintaining software on Linux, Windows, and MacOS● Troubleshooting software such as Maya, Adobe Suite, Teradici,Storyboard Pro, Google Space● Providing quality assistance to users, managing 30 daily ticketseach day● Imaging desktop towers as well as Super Micros to Linux andWindows● Maintaining and tracking more than 1,000 pieces of equipment andsystems● Assigning equipment to users and making sure the inventory is upto dated

• 

  Self Employed

  • Netherlands

  • Web Specialist

    • Apr 2018 - Apr 2021
    • Netherlands

    Responsible for:• Creating, designing and maintaining the website for the companies• Monitoring the website’s traffic and improving SEO for the companies’ website• Analyzing in-depth detail of the website visitors with using the Google Analytics

• 

  Canucks Sports & Entertainment (CSE)

  • Vancouver, British Columbia, Canada

  • Associate

    • Sep 2019 - Mar 2020
    • Vancouver, British Columbia, Canada

    Responsible for:• Responding and resolving around 300+ customer’s inquiries per day• Monitoring orders, payments and refund• Assisting with organizing promotional events• Monitoring and creating reports on marketing and sales metrics

• 

  BBW International Event Staff

  • Vancouver, Canada Area

  • Directional host

    • May 2018 - Jan 2020
    • Vancouver, Canada Area

    Responsible for:• Hosting events, conferences, Concerts, and hockey games• Interacting with Customers to identify their requirements. • Reporting to client on a regular basis.

• 

  British Columbia Institute of Technology

  • Vancouver, British Columbia, Canada

  • Multimedia Designer

    • Apr 2018 - Dec 2019
    • Vancouver, British Columbia, Canada

    Responsible for:• Recording and editing videos • Assisting in marketing and advertising promotional activities• Developing the marketing strategy in line with BCIT’s objectives• Monitoring and reporting of marketing communications• Ensuring consistent branding and creativity throughout all communications; including website, social media, branding campaigns, events and video

• 

  Limkokwing University of Creative Technology

  • Malaysia
  • Higher Education
  • 300 - 400 Employee

  • Computer Support Technician

    • Jul 2015 - Jun 2017

    Responsible for:• Configuring, debugging and repairing devices and routers• Testing and updating computer systems• Helping end- users with IT related issues

  • System and Network Administration

    • Mar 2012 - Jul 2015

    Responsible for:• Testing and updating computer systems• Managing and monitoring servers, networks and equipment

• 

  QUT (Queensland University of Technology)

  • International Sales Marketing

    • Mar 2014 - Apr 2014

• 

  Society6

  • Designer

    • May 2009 - 2013