Experience

• 

  CKB bank

  • Montenegro
  • Banking
  • 200 - 300 Employee

  • Director of IT Operations Directorate

    • Dec 2020 - Present

    • Leading and mentoring a team of up to 20 members, from hiring, management to talent development• Planning and managing yearly multi-million IT budget and procurement (OPEX and CAPEX) • Organization, management, and supervision of IT projects as a Project leader or sponsor • Planning IT strategy, creating Action plans, supervising and performing actions to reach strategy plans• In charge of IT risk management and management of various IT audits • Proposing and supervising technical improvements, processes and regulations• Responsible for Management/Supervisory board proposals• Providing DataCenter telehousing services to OTP Albania• Managing IT infrastructure, IT ServiceDesk and Card Infrastructure department o IT infrastructure: Primary and DR Datacenter management, IT infrastructure planning, implementation, maintenance and upgrades/replacements (servers, network, other), BCP/DRP management, virtualization solutions, backup management, cloud solutions o IT ServiceDesk: 24/7 operations management, IT Service Management, IT infrastructure and Card fraud monitoring, IT equipment management o Card infrastructure: ATM (120+) and POS (7000+) network planning, implementation, development and maintenance, PCI DSS compliant and Card personalization management

  • Head of IT Operations Department

    • Jun 2009 - Dec 2020

    • Led a team of up to 20 employees, from recruitment, and supervision to personal development • Cost-effectively managed yearly IT budget and procurement (OPEX and CAPEX) • Managed IT project management as a Project leader or sponsor for up to 5 projects per year • In charge of IT infrastructure, from high-availability planning, implementation and maintenance Responsible for IT service management (ServiceNow implementation)• Managed Card infrastructure with Payment Card Industry Data Security Standard PCI DSS-compliant• Bank Acquisition and Merging project: Due diligence team member, Merging project planning and scoping, Hardware infrastructure and IT operations services team lead within banks merging project• PM for Tier-3 build and maintenance Datacenters (Primary and DR site), 1000+ server/network assets• Led disaster recovery solutions, business continuity and disaster recovery planning and operations • Oversaw ServiceDesk, 24/7 operations, IT and Card fraud monitoring and IT user helpdesk support (2000+ tickets/month), IT user equipment management (7000+ assets)

  • IT System Administrator

    • Oct 2006 - Jun 2009

    • IT system admin in charge of maintaining IT infrastructure, servers/networks and virtualization• Attended various Microsoft, Cisco, and VMware courses

• 

  United Nations

  • Montenegro

  • Consultant

    • Jul 2021 - Dec 2021
    • Montenegro

    • Technical expert in an analysis of hardware infrastructure supporting national shared software platforms

• 

  United Nations

  • Montenegro

  • Consultant

    • Apr 2016 - Jan 2017
    • Montenegro

    • Local Information System Analyst for the Development of the UNDAF Online Hub

• 

  Pivara Trebjesa AD - AB InBev group

  • Nikšić, Montenegro

  • IT Administrator

    • Nov 2004 - Oct 2006
    • Nikšić, Montenegro

    • Started at the IT Helpdesk, moved to the IT system admin (maintenance of applications and systems)• Attended the Talent Management program at a group level (people, projects, and time management)