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Sarvendra Agarwal is a seasoned professional with expertise in team management, social skills, engineering, and project management. He has worked as a Quality and Fraud Engineer at iBASIS, a Customer Support Specialist at Rippling, a Senior Catastrophe Risk Modelling Analyst at AIG, and a Business Development at Think & Learn Pvt. Ltd. (Byju's). He holds a Bachelor of Technology (B.Tech.) from Manipal Institute of Technology and a Post Graduate Certificate in Business Management from XLRI - VIL Programs.

Credentials

  • Customer Success Manager: Fundamentals to your CSM career
    Udemy
    Aug, 2022
    - Jun, 2026
  • Customer Experience: Journey Mapping
    LinkedIn
    Jul, 2022
    - Jun, 2026
  • Six Sigma
    KPMG
    Aug, 2015
    - Jun, 2026
  • AutoCad
    MSME TOOL ROOM Jamshedpur (Indo-Danish Tool Room) Ministry of MSME, Govt. of India Society
    Jul, 2013
    - Jun, 2026

Experience

  • iBASIS
    • Hyderabad, Telangana, India
    • Quality and Fraud Engineer
      • Oct 2022 - Present
      • Hyderabad, Telangana, India
  • Rippling
    • Bengaluru, Karnataka, India
    • Customer Support Specialist
      • May 2021 - Jun 2022
      • Bengaluru, Karnataka, India

      Focus on getting customers back on course when challenges arise and contribute in internal discussions around product enhancements in the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system.

  • Chubb
    • Hyderabad Area, India
    • Senior Catastrophe Risk Modelling Analyst
      • Feb 2020 - Jun 2021
      • Hyderabad Area, India

      Comprehensive CAT risk (Terrorism) assessment by producing, analyzing and validating vendor model results and employing CAT actuarial techniques to fit statistical distributions for generating the accumulations. Use of programming language SQL to extract the exposure with in the limitations of po...

  • AIG
    • Bengaluru, Karnataka, India
    • Catastrophe Risk Modelling Analyst
      • Jul 2016 - Feb 2020
      • Bengaluru, Karnataka, India

      Provide modelling and analytical support to Regional Catastrophe Management and Corporate teams. Run the data through the model, analyze the results and communicate their findings. Evaluate possibility of high wind losses due to catastrophe for the United States region.

    • Business Development
      • Jun 2016 - Jul 2016
      • Bengaluru Area, India

      -Education Consulting, Strategic Consulting, including business plan & sales strategy development.-Comprehensive database management on Lead Square and its interpretation in handling client based accounts.

  • KPMG India
    • Manipal
    • Lean Six Sigma Green Belt
      • Aug 2015 - Aug 2015
      • Manipal

      At the beginner level I have been certified under the firm KPMG for having a green belt in six sigma quality control.- expert use of qualitative and quantitative techniques to drive process improvement. Tools include statistical process control (SPC), control charts, failure mode and effects anal...

  • Tata Steel
    • Jamshedpur Area, India
    • Industrial training
      • Jun 2015 - Jul 2015
      • Jamshedpur Area, India

      The training was under the senior manager under the LD1 department (Mr. Srawan Kumar Agrawal). The project was of 8 week duration during which I was exposed to various parts of production process. The impact was on providing a tracking system to keep an update on the inflow and outflow of Laddle ...

  • AUTONEXT
    • Jamshedpur Area, India
    • Trainee
      • May 2015 - Jun 2015
      • Jamshedpur Area, India

      The training session was conducted jointly by Tata Motors and IIT Kharagpur in an collaboration wherein the impact was on various technical aspects of a passenger vehicle and the role of technology in their manufacturing with various industrial visits where we had to dirty our hand for an enhance...

  • Tata Steel
    • Jamshedpur Area, India
    • Summer Intern
      • May 2014 - Jul 2014
      • Jamshedpur Area, India

      The project was on Laddle management which was of 12 week duration. The training gave an outlook of the plant layout and the planning which was required to schedule the transfer of Laddle from one work station to other with minimal dealy.

Education

  • 2020 - 2022
    XLRI - VIL Programs
  • 2012 - 2016
    Manipal Institute of Technology
  • 2008 - 2011
    Loyola school

Suggested Services

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Industry Focus. “Telecommunications”

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