Experience

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  Kimpton Maa-Lai Bangkok

  • Duty Manager

    • Sep 2022 - Present

• 

  Renaissance Bangkok Ratchaprasong Hotel

  • Guest Services Supervisor

    • Jan 2020 - Jan 2022

• 

  InterContinental Bangkok

  • Bangkok Metropolitan Area, Thailand

  • Reservation Sale Agent

    • Feb 2019 - Jul 2019
    • Bangkok Metropolitan Area, Thailand

    - Updating booking information; guest’s detail, guest’s special request, and payment detail.- Upselling with FITs and corporates customers by phone and email.- Preparing and analyzing daily and weekly report for revenue meeting.- Comparing the average daily rate with hotels competitive set of the hotel.

• 

  Holiday Inn Express

  • Bangkok Metropolitan Area, Thailand

  • Senior Guest Service Agent

    • Feb 2017 - Jan 2019
    • Bangkok Metropolitan Area, Thailand

    Supervisor Guest Service Agent- Planning and assigning work and establishing performance and development goals for team members as set by the Guest Service Leader.- Preparing Guest Service Agents’ mentoring, coaching and regular feedback to help manage conflict and improve employee engagement.- Communication and coordination with all team members.• Front Office Operation and Reservation skill.- Responding to derive Guest Love Experience including IHG Reward Club Enrolment and Recognition and Problem handling.- Focusing on providing Chinese guests with the best arrival, during stay and departure experiences.- Updating constantly on tourist attractions to offer better guest experience.- Entering reservations to update comments, process billing and demonstrate special request, in particular for repeat guests.• Food and Beverage Skills.- Observing the buffet line for breakfast in order to follow the brand standard.- Checking stock and refilling items Food and Beverage for the snack bar.- Consulting with F&B Champion for analyse customers’ need, finding new products for selling and increasing F&B revenue.

• 

  Sakuna Khrua Thai

  • 18 High Street Poole, England

  • Waitress

    • Feb 2016 - Nov 2016
    • 18 High Street Poole, England

    • Welcoming customers• Waitress• Service Recovery • Cashier• Bar• Kitchen help• Stock checking

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  InterContinental Hotels Group (IHG®)

  • 971 Ploenchit Road, Patumwan, Bangkok 10330

  • Front office attendant

    • Mar 2013 - Apr 2015
    • 971 Ploenchit Road, Patumwan, Bangkok 10330

    • Front Office and Executive Club Operation Skills.• Problem Resolution and Service Recovery Skills.• Focusing on providing Chinese guest with the best arrival and departure experiences.• Monthly rooms’ upselling for increasing revenue of Front Office department.• Co-ordinated “Project Dragon” with Chinese sales and marketing staff.• Responding the comment of Chinese customers both direct and indirect the official channels of the hotel.• Microsoft Office and Hotel Opera system

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  Rama Gardens Hotel Bangkok

  • 9/9 Vibhavadi Rangsit Road, Laksi, Bangkok, 12010. Thailand.

  • Trainee

    • Apr 2012 - May 2012
    • 9/9 Vibhavadi Rangsit Road, Laksi, Bangkok, 12010. Thailand.

    • Training at Front Office and Reservation Department• Preparing the arrival booking to staffs. • Welcoming arrival guests. • Courtesy call in house guest.• translator for Chinese guest