Experience

• 

  IT BT Department, Karnataka

  • Bengaluru, Karnataka, India

  • Assistant Manager

    • Jun 2024 - Present
    • Bengaluru, Karnataka, India

    -managing IT and biotechnology projects across various government departments.- Coordinating with companies like EY, KPMG and CISCO to ensure project alignment with state policies and objectives.- Developed and implemented IT strategies to enhance digital governance and public service delivery.- Monitored project progress and provided regular updates to senior management.- Managed budgets and resources effectively to ensure project completion within stipulated timelines and costs.

• 

  Hewlett Packard Enterprise

  • Bengaluru, Karnataka, India

  • Senior Process Executive

    • Nov 2022 - Apr 2024
    • Bengaluru, Karnataka, India

    Implemented strategies to optimize financial services for the EMEA region.- Processed due invoices within set timeframes using ERP systems.- Resolved customer concerns using SAP, GRS, and Salesforce tools.- Supported APJ/EMEA regional trade controls team with export control screening activities.- Assisted with monthly close activities and accounts payable reconciliation.- Managed blocked records within SAP BI and other applications.

• 

  Cognizant

  • Mangaluru, Karnataka, India

  • Process Executive

    • Jul 2021 - Oct 2022
    • Mangaluru, Karnataka, India

    -Executed mortgage processes in the U.S. banking industry.- Addressed loan-related inquiries and communicated mortgage loan plans to customers.- Provided guidance in loan repayment and generated delinquent and TAF tickets.- Delivered exceptional customer service through feedback and application tools.

• 

  Mphasis

  • Transaction processing officer

    • Jul 2018 - Mar 2021

    - Executed customer requests with precision and efficiency.- Provided exceptional customer service and implemented improvements based on feedback.- Collaborated with Ziggo, a Netherlands-based sports company, to manage customer queries.- Managed invoice details for accurate and timely processing.