Experience

• 

  PENTAX Medical Asia Pacific

  • Chennai Area, India

  • Senior Service Engineer

    • Sep 2019 - Present
    • Chennai Area, India

    1. Manage day to day field operations including planning of service visits, preventive maintenance visits.2. Act as an essential interface between end-users and internal support function by providing timely onsite technical assistance to customers. 3. CMC/AMC revenue generation as per the revenue assigned.4. Install, upgrade, repair, and maintain devices covering Tamilnaduregion.5. Identify the problems and provide technical support to customers. 6. Manage the Service Territory including distributor?s service staff. 7. Respond to service requests and ensure customer satisfaction. 8. Manage service parts inventory levels. 9. Maintain up to date customer information, technical files and appropriate databases.10. Provide timely and accurate reports as required from SFDC.

• 

  Healthware Private limited

  • Medical Device
  • 1 - 100 Employee

  • Sr. Service Engineer

    • Apr 2018 - Aug 2019

    Installation, demo and commissioning of equipmentPreventive maintenance and breakdown callsCustomer Feedback and Performance CertificatesTraining clinical staffs AMC and Payment follow upsCustomer SatisfactionCoordinating with the teamPrincipals:Dornier Medtech Gmbh, BK Medical Denmark, LISA Gmbh & EMS I Electro Medical Systems S.A.

  • Service Engineer

    • Jul 2014 - Mar 2018

    Installation, demo and commissioning of equipmentPreventive maintenance and breakdown callsCustomer Feedback and Performance CertificatesTraining clinical staffs AMC and Payment follow upsCustomer SatisfactionCoordinating with the teamPrincipals:Dornier Medtech Gmbh, BK Medical Denmark, LISA Gmbh & EMS I Electro Medical Systems S.A.

• 

  Cistron Systems Private Limited

  • Chennai, Tamilnadu

  • Service Engineer

    • Oct 2012 - Jun 2014
    • Chennai, Tamilnadu

    Install, adjust, maintain, and repair biomedical equipment.Training of clinical staffs for the operation of medical equipmentPreventive Maintenance and Service FeedbackRisk AnalysisAMC follow up, Payment collection of sparesAnswering Service Calls from Customers promptly, in the assigned territory.Assisting the customer in the Operation of the Medical EquipmentsPrincipals:Samsung, Max Meditech & Caudra.

• 

  DyAnsys India Pvt Ltd

  • Royapettah, Chennai, Tamilnadu

  • Technical Support/Service Engineer

    • Jun 2011 - Sep 2012
    • Royapettah, Chennai, Tamilnadu

    Roles & Responsibilities:Installation and Commissioning of EquipmentsPreventive Maintenance Services of Medical EquipmentsAMC follow up, Payment collection of sparesAnswering Service Calls from Customers promptly, in the assigned territory.Assisting the customer in the Operation of the Medical EquipmentsEnsuring high quality service and maximum Customer SatisfactionNew product software testing and bugs reporting to the R&D teamSupporting the R&D team for the software updatePost Market SurveyForum TestingNew Business Development With dealersPrincipals:DyAnsys Inc