Experience

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  Positivepsychebiz Corp

  • Vice President, Hr
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  PositivePsyche.Biz Corp

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Vice President, HR

    • Oct 2011 - Present

    PositivePsyche.Biz Corp is an 8(a), MBE/DBE and HUBZone Small Business that was established in 2008. We provide leadership and talent for diverse federal programs and have earned a stellar customer satisfaction track record. We bring extensive proven experience in Program Management, Call Centers and Planning/Management/Execution of Large Mission Critical Operations.

  • Vice President

    • Oct 2011 - Present

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  US 2010 Census

  • Electronic Suitability Analyst

    • Jan 2010 - Aug 2010

    Helped ensure that the40,000 applicant submissions' paperwork was complete and ready for fluid backgroundinvestigation processes. Provided detailed analysis to several data centers in an effortto secure government security level clearance for pending applicants.

  • Call Center Quality Monitor

    • Dec 2009 - Aug 2010

    Ensure that 8,000 customer Service Representatives (CSRs) operating out of 11 Call Centers geographically dispersed across the country, operating in 6 languages and 7 time zones are providing quality service, and representation, to the Census Bureau during the 2010 Census data collection effort. This monitoring involved working with the leading Call Center providers IBM and Vangent, many subcontractors all under the auspices of Lockheed Martin. Statistical sampling of calls, coaching and feedback helped ensure that the Census Bureau's mission was executed flawlessly. Multiple Census Bureau Individual Event Reports (IERs) for a variety of Call Center performance achievements, and over delivery, were bestowed on the Call Center team.Operations were centrally monitored from the Operations Command Center (OCC; Altogether, a Billion $ program.

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  Cardinal Technologies, Inc

  • Greenbelt, MD

  • 2010 Census Analyst

    • Dec 2009 - Aug 2010
    • Greenbelt, MD
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  Sherman School

  • Substitute Teacher K- 8

    • Sep 2008 - Jun 2009

    Provided quality instruction to students that provided the continuity of a multitude ofteachers that needed to be absent from the classroom. I was able to successfullyaccommodate a variety of teaching plans from a broad spectrum of teachers to ensure thatcontinuity of instruction was successfully...

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  Association Training Solutions (ATS)

  • Freelance Marketing Research Analyst

    • 2009 - 2009

    Successfully conducted a wide range of cross industry research analyses using integrated tools and sweat equity in the technical recruiting arena for non-profit organizations. Communicated findings in comprehensive reports used by Sr. management. The reports identified areas where the company cou...

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  M2 World Wide

  • Market Research Consultant

    • Apr 2007 - Oct 2007

    2007 Provided market research, and summary reports in vitamin supplement industry, coveringproduct lines, go-to-market strategies and revenue goal projections that included Fortune500 companies.* Identified costly risks associated with potential acquisition prompting company toreconsider their po...

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  Pathways Inc

  • Residential Counselor

    • Jan 1998 - Jan 2000

    Provided counseling, personal goal setting, job skill training and group therapy services to recently released adult psychiatric patients with various illnesses, including schizophrenia, bi-polar, and borderline personality disorders. Engaged with a variety of medical professionals, state service...

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  University of Connecticut

  • Office Assistant Manager

    • Jan 1996 - Jan 1998
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  Jewish Home for

  • Assistant Recreational Therapist

    • Jan 1994 - Jan 1995