Experience

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  Spatial Integrated Systems

  • Greater Philadelphia Area

  • Customer Care Manager

    • Jun 2014 - Present
    • Greater Philadelphia Area

    Responsible for handling all quoting of annual maintenance, follow up for PO's and payment. Assist sales team with pre & post sale process including necessary paperwork and entering into Siemen's P20 system. Provide administrative support to the sales and technical team. Make courtesy calls to existing customer's to see if they have any sales or technical needs. Efficient in Zoho, Salesforce, Quotewerks, Microsoft Office Software.Siemens PLM Channel Partner

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  Spatial Intergrated Systems

  • PA

  • Customer Care Manager

    • Apr 2014 - Present
    • PA

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  Designfusion

  • Allentown PA

  • Customer Care Manager

    • May 2009 - Jun 2014
    • Allentown PA

    Responsible for handling all quoting of annual maintenance, follow up for PO's and payment prior toexpiry date. Handle all new software sales after deal is closed, including payment, necessarypaperwork and entering into Siemen's P20 system. Provide administrative support to the sales andtechnical team. Make courtesy calls to existing customer's to see if they have any sales or technicalneeds. Inventory management and all internal administrative duties for all US locations. Efficient inSalesforce, Quotewerks, Microsoft Office Software.

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  Dale Carnegie Training

  • Allentown, Pennsylvania Area

  • Business Performance Consultant

    • Oct 2008 - Feb 2009
    • Allentown, Pennsylvania Area

    Responsible for selling communication, leadership, customer service and various training in our publicprograms and Corporate Solutions to various business in Southeastern Pennsylvania and Delaware.

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  The Free Press

  • Office Manager

    • May 2001 - Sep 2008

    Responsible for selling classified advertising for seven weekly newspapers, as well as providingadministrative support to the regional manager, sales and editorial departments. Also dealt with theareas of accounts receivable, circulation/distribution, production, outside/inside sales for regularadvertising, design assistance to graphics department, proofing final products, electronic transfer ofpages for printing and collecting data for reporting purposes to the publisher. Answered phones,assisted customers, and aided in the overall operations of the division. Skilled at using PC and MACcomputers and working experience in programs such as Quark, Photoshop, Microsoft Office software,and internal database for billing and production.

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  Meyer's Reastuarant

  • Quakertown

  • Administrative Assistant/Finance Administrator

    • Oct 2001 - Dec 2002
    • Quakertown

    Handled all receivables and payables, including payroll, as well as booked banquets, worked directlywith vendors, designed marketing pieces and menus and handled general human resources issues foremployees. Also, as needed, bartended for several events. Skilled at using PC, Microsoft Officesoftware, Quick Books and Internet.

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  MAGIKITCH’N (MAYTAG COMPANY),

  • Quakertown PA

  • Receptionist

    • Jun 2000 - Jun 2001
    • Quakertown PA

    Responsible for answering multi-line phone system, handled and distributed company mail, enteredpurchasing and receiving orders, triaged vendor visits and phone calls, managed supplies anddistribution of product manuals, and achieved working knowledge of Word, Excel and internalpurchasing software.