Experience

• 

  CuraLinc Healthcare

  • United States
  • Health, Wellness & Fitness
  • 200 - 300 Employee

  • Vice President of Client Success

    • Jan 2024 - Present

  • VP of National Accounts

    • Apr 2023 - Present

• 

  Quantum Health

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Director, Client Engagement

    • Feb 2019 - Oct 2022

    As a Director, Client Engagement Group, Sarah develops customized cost-management strategies that deliver meaningful health care benefits to a broad spectrum of clients. Sarah and her team work with clients in a variety of ways, from development of benefit plans to health management and member communication strategies. The team also develops detailed plan performance analyses that incorporate utilization, financial, and health status factors within numerous health insurance and health care initiatives.

  • Client Executive

    • Feb 2017 - Feb 2019

    Quantum Health is the leading care coordination and consumer navigation company. We have roots in consumer behavior mapping and a deep understanding of how real people experience healthcare—as well as a proven history of improving the efficiency of clients’ benefits plans while maintaining industry-leading satisfaction rates and claims savings. We reduce unnecessary healthcare spend immediately, and continue the trend with up to 20% savings through year three--while delivering a 94% member satisfaction rate.

• 

  Health Fitness Corporation

  • United States
  • Wellness and Fitness Services
  • 700 & Above Employee

  • Regional Vice President

    • Jul 2001 - Nov 2016

    Client relationship management – averaging 94% customer satisfaction rating, 95% client retention rate through proactive and dynamic relationship building.Direct multi-million dollar key account partnership management overseeing strategic plan development and execution with demonstrated organic growth results.Divisional contribution revenue accountability – exceeded forecast by 5% - 12% each year. New business marketing strategy development and presentations – enhanced regional new business closing rate to average 75%.  National and regional staff recruiting, hiring, training and development with average 7+ year manager retention rate. Facilitated change management in collaboration with team and voice of customer representation to promote business process improvement.  2014 National Account Management Leadership Award

  • Regional Vice President / National Director Program Sales and Services

    • 2003 - 2008

    National P&L accountability for on-site program services - generated 4% to 20.4% of company gross revenue. Develop and execute national product support through training and implementation planning resulting in increased revenues. Leadership role in launch of proprietary Point of Sale application: business rule creation, user acceptance training, beta testing and national implementation – 100% applicable site implementation.

  • Regional Vice President / National Director of Program Development

    • 2000 - 2003

    Created product, curriculum, process, and delivery of training for new products – 11 unique product launches.Identified, developed, negotiated terms and maintained strategic partnerships resulting in enhanced program offerings and revenue sources.Development and execution of strategic initiative packaging initiative – enhanced branding efforts resulting in 3 unique product trademarks.Developed pricing models for new and existing programs – established standard proformas and pricing strategies.Business development presentations – increased client new program participation by 100% resulting in increased revenues.Increased total company gross product revenue contribution from 0 to 2% in 2 years.

• 

  Health Fitness Corporation / Strategic Partner, Bladerunner - United Kingdom

  • United States / United Kingdom

  • Director of Quality Management Systems

    • 1998 - 2000
    • United States / United Kingdom

    Improved service and enhanced processes through creation and delivery of international Operations and Standards Manuals – processes, protocols, and training program for site operations.Improved service through creation and delivery of Quality Assurance program including Quality Audits, Client Satisfaction Surveys, Member Satisfaction Surveys.Improved teamwork and communication through creation and leadership of international employee focus groups resulting in enhanced customer experience initiatives.Enhanced customer service through client relationship management – retention of 100% of accounts.