Experience

• 

  Centrica

  • United Kingdom
  • Utilities
  • 700 & Above Employee

  • Senior Engagement & Communications Manager

    • Nov 2019 - Present

    Currrently I'm the lead for CEO Internal Communications and group wide projects. I’ve also successfully partnered a number of different areas of Centrica in recent roles and have created and delivered internal communications strategies as well as managing day to day activities. This has been for office, field, warehouse based and franchisee teams. I have developed very strong relationships with key stakeholders and across the support network working closely with operations teams, HR, marketing, PR and project colleagues. I have been able to influence, coach and inspire others to deliver communications in the best ways possible. I have created and led effective communications solutions with confidence, eliminating risks, aligning activities internally and externally and brought about great results that are well received by stakeholders and audiences.

  • Internal Communications Manager

    • Jul 2010 - Nov 2019

• 

  Bank of Ireland

  • Bristol

  • Internal Comms Manager

    • Apr 2006 - Jul 2010
    • Bristol

    Within this role I was responsible for internal communications in two divisions of Bank of Ireland i.e. Post Office Financial Services and the Bristol & West sector. I also supported change initiatives including a major business restructure and rolling out key engagement activities. I also managed the executive team communications ensuring all areas were involved, listened to and able to take part. I also proposed, developed and delivered Senior Management events which were rolled out across all divisions to ensure the businesses buy in and support for strategies and goals.

• 

  The AA

  • Cardiff/Basingstoke

  • Customer Servs/Internal Communications Manager

    • Jul 1981 - Dec 2004
    • Cardiff/Basingstoke

    As well as overseeing internal communications for the Customer Services teams in my last role with the AA, I was responsible for delivering customer service with a call centre of 200+ agents. Activities here included streamlining internal communications channels as well as identifying the need for, and successfully delivering, twice yearly events for senior staff across the sites.