Experience

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  Medlink Services Ltd

  • Lusaka, Lusaka Province, Zambia

  • Client Services Manager

    • Sep 2022 - Present
    • Lusaka, Lusaka Province, Zambia

    • Developing and implement systems that ensure excellent service provision to existing and prospective clients• Build and strengthen long-lasting client relationships based on accurate price quotes and customer-centric terms• Oversee new business development and customer servicing• Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities• Ensure preparation, execution and effective administration of client contracts and renewal prior to expiry date• Contribute to annual revenue goals by selling new products and developing new Accounts• Resolve Daily, Weekly and Monthly Red Flags with Clients and Stakeholders as well as conduct frequent sensitization sessions to ensure clients understand products and services• Contribute to continuous development of the company brand, new products and services to facilitate customer satisfaction and help increase revenue base• Prepare and submit client and internal reports in a timely manner• Undertake management and administrative responsibilities for the department and at company level• Improve account management by predicting potential competitive threats and outlining proactive solutions• Ensure development of subordinates

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  Madison Health and Risk Management Limited

  • Lusaka, Zambia

  • Business Development Executive

    • May 2018 - Dec 2022
    • Lusaka, Zambia

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  Altus insurance brokers Limited

  • Lusaka, Lusaka Province, Zambia

  • Business Development Manager

    • Apr 2022 - Sep 2022
    • Lusaka, Lusaka Province, Zambia

    • Creating a database of prospective clients and maintaining constant touch with them by identifying key stakeholder and decision makers on corporate Insurance program• Develop sales plans to achieve revenue targets and coordinate and curry out all sales activities • Executing a strategic business plan that expands company’s customer base and ensure its strong presence• Planning & Implementation of the marketing plans in lines of property, liability, employee benefits and insurance programs• Managing the insurance process from collection of information to claims settlement • Building and maintaining business relationships with clients Scheduling and attending meetings• Discussing and assessing clients’ current and future insurance needs• Researching insurance policies and products

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  Madison Life Insurance Company Zambia Limited

  • Lusaka

  • Customer services Executive

    • Sep 2016 - Apr 2018
    • Lusaka

    • Assessment of underwritten risks • Preparation of weekly and monthly reports. • Preparation of monthly statements for all managed fund clients. • Endorsement of new members in any given scheme. • Respond to member queries promptly (within 24 hours). • Preparing and sending out renewal notices to clients three months before the scheme elapses. • Ensuring that all KYC is complete and all client files are properly locked and secured. • Member education and awareness of Insurance products and services• Providing timely membership data such as membership list, policy documents and debit notes. • Maintain constant communication with clients and attend to their queries• Issuing membership cards for all members in various schemes.• Maintaining records and providing file and data management of losses reported and claims paid• Documentation and generating weekly claims reports • Providing analytical and technical support in claims management• Generating monthly claims reports and Design and maintain loss reports and monitor claim trends• Prepare credit notes and draft requests to Accounts to settle reinsurance premiums.• Collect claim documentation from the Claims Department and send them over to reinsurers.• Prepare debit notes/statements and send them over to reinsurers to facilitate claim recoveries

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  Business Regulatory Review Agency

  • Administration and Regulatory affairs Officer

    • Jan 2016 - Sep 2016

     Reviewing Regulatory frameworks - new policies or laws, business licensing reforms;  Conducting and reviewing Regulatory Impact Assessments on proposed policies and regulatory frameworks.Analysing Regulatory Impact Assessment Reports from regulatory Agencies planning and facilitating activities and training Plan meetings and take detailed minutes and writing reports  Submit and reconcile expense reports Making travel and meeting arrangements Preparing reports and maintaining appropriate filing systems Assisting in the preparation of regularly scheduled reports

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  Ministry of Commerce, Trade and Industry

  • Economist Intern

    • Oct 2015 - May 2016

     Analysing data  Reviewing and Writing Reports Policy Analysis Strategic planning Monitoring and Evaluation Writing Minutes Planning and Budgeting Writing and analysing Cabinet Memorandum planning and facilitating activities and training Providing input internal and external meetings