Experience

• 

  Cornell University

  • Ithaca, New York, United States

  • IT Service Manager

    • Mar 2022 - Present
    • Ithaca, New York, United States

• 

  University of Delaware

  • United States
  • Higher Education
  • 700 & Above Employee

  • Senior IT Project Manager

    • Jun 2021 - Apr 2022

    As a Senior IT Project Manager, I lead enterprise efforts sponsored by executive leaders from across the University, managing multiple larger and smaller projects simultaneously. I work on projects ranging from network configuration and infrastructure, COVID-19 systems and operations, ERP upgrades, vendor implementations & integrations, classroom technology upgrades, legacy system replacement/decommissioning, custom application development, and technology efforts related to diversity and inclusion. In addition to managing projects, I designed the institution's intake process for technology purchases/renewals and project requests, which our Project Management Office maintains and serves an active role in, along with Procurement.

  • IT Project Manager

    • Jul 2018 - Jun 2021

    Responsible for managing the scope, schedule, and budget for multiple technical projects, big and small. I excelled at pulling together subject matter experts (SMEs), stakeholders, and executive leaders from across the institution to clearly define project goals, scope, plans, and see projects through to completion. In addition to managing projects, I assisted in creating the University's first IT Project Management Office by developing the job description for the Director and myself, participating on the search committee for the PMO Director, creating project templates and guides, and designing processes to facilitate collecting and triaging project requests. I, notably, transitioned into the Project Management Office after leading and championing the institution's Digital Accessibility Program, which developed policies, training, documentation, and implemented new software to enable faculty and staff to ensure the institution's digital content is accessible to all members of our diverse community. You can learn more about UD's Digital Accessibility Program here: https://udel.edu/accessibility

  • Adjunct Instructor

    • Sep 2016 - Dec 2018

    ENGL416 Designing Online Information - The course teaches students how to write for the web and social media, leveraging basic programming languages (HTML & CSS) and the Bootstrap framework to enable students to write and design online content that is optimized for today's digital audience. The course includes lessons on color psychology, microcopy, mobile optimization, web accessibility, analytics, usability testing, A/B testing, UX & UI design, social media marketing, content marketing, and other topics as relevant. The course counts as a second writing requirement for undergraduates and is required for students studying Interactive Media Design.

  • Web Developer

    • Oct 2013 - Jul 2018

    As a Senior Web Developer, I worked with departments from across campus to collect specifications and develop the user interface (UI) for business applications, forms, and automated email notifications, using HTML, CSS, and JavaScript. In collaboration with an Application Developer, I was also responsible for quality assurance testing, to ensure all web applications meet accessibility standards, follow UX design best practices, scale to mobile devices, and comply with information security requirements. In addition, I managed and reported on application analytics, providing insight into how our team can improve our templates and design standards to improve the usability of our applications.

• 

  Tapp Networks, LLC

  • Editorial Director

    • Aug 2013 - Feb 2016

    - Write, edit, and design inbound and outbound marketing materials for Tapp Network, such as white papers, wireframes, service guides, and etc.- Develop and implement a content strategy for nonprofit technology client, Tech Impact. - Adapt highly technical information from interviews with experts at Tech Impact into engaging and easily understandable information through written text, graphic design, and graphical representation for Tech - Impact outbound marketing materials.- Create weekly reports, including graphical representation, from Google Analytics and social media analytics software for clients and Tapp Network co-founders.- Manage interns.

• 

  ChesDel Restaurant

  • Middletown, DE

  • Marketing Manager

    • Oct 2011 - Jul 2015
    • Middletown, DE

    - Designed and deployed ChesDel's first website in 2011.- Cultivated an engaged social media following on Facebook of over 700 followers (organic).- Photographed food and the restaurant for the website and Facebook page.- Upgraded the website to a responsive design in 2012.- The final phase was to develop a custom WordPress theme that would allow the owner to manage the website, which was completed in July 2015.Notable achievements: - ChesDel is a small, hometown restaurant that almost closed in the winter of 2011. After launching an online presence, the restaurant was able to remain open.- First entrepreneurial project I undertook as an undergraduate, of my own initiative, after writing the owner a business proposal outlining my social media and digital strategy.- No prior website design or management experience; I learned how to do everything in my free-time by reading books and online forums.- The Facebook page surpassed our expectations in terms of the number of followers and level of interaction that the page currently sees (we estimated around 300 followers).