Experience

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  Hawaiian Humane Society

  • Honolulu, Hawaii, United States

  • Consultant- Sr Manager of Customer Experience

    • May 2023 - Present
    • Honolulu, Hawaii, United States

    Fulfilling the position of Senior Manager of Customer Experience as an independent consultant. Identifying gaps and opportunities within Hawaiian Humane’s adoption and behavior departments as well as off-site adoption program. Working with leadership and team members to execute and facilitate needs in relation to Hawaiian Humane’s strategic plan. Providing solutions through expertise in the industry while collaborating and developing the team at the Hawaiian Humane Society to elevate programs and overall customer experience.

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  The Anti-Cruelty Society

  • Director of Adoption Experience

    • Nov 2021 - Mar 2023

    Responsible for all aspects of the adoption program, including team development, quality improvement, and assurance, as well as driving the team results. Led the adoption team in uplifting and celebrating the human-animal bond by making lifelong adoption matches while elevating the overall visitor experience. Oversaw the Society's River North, South Loop, and Satellite PetSmart adoption sites. Created and maintained department budget as well as meticulously maintaining record of grant funds. Constantly examined organizational and department procedures to find ways to improve efficiencies and clarity to staff by refining processes and creating Standard Operating Procedures.

  • Adoption Experience Manager

    • May 2020 - Dec 2021

  • Shelter Manager

    • Dec 2018 - May 2020

    Establish and maintain a high quality and humane animal care program.Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level. Determine which animals are designated as adoptable, treatable or subject to euthanasia.Provide statistical and performance feedback and coaching on a regular basis to each team member. Perform humane euthanasia.

  • Everyday Adoption Center Supervisor

    • Aug 2016 - Dec 2018

    Supervisor of the Off-Site Adoption Center for The Anti-Cruelty Society, The Everyday Adoption Center. Responsible for maintaining healthy, sanitary, safe, and comfortable conditions for animals in the EAC; offer quality and efficient service to all guests; and provide training and supervision to staff. Communicate and provide feedback to Field Services Manager and Director of Shelter Services regarding employee training, performance progress, and daily EAC updates. Recruit and retain volunteers for EAC, as well as managing communication with volunteers.

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  PAWS Chicago

  • Greater Chicago Area

  • Volunteer Management Intern

    • Mar 2016 - Aug 2016
    • Greater Chicago Area

    Engage in a variety of responsibilities including, but not limited to, volunteer recruitment, training and retention and a variety of administrative functions including preparation and analysis of volunteer reporting, management of volunteer communication, involvement in family services and community development program.

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  Dogs Love Running! Wheaton

  • Office Manager, Client Liaison

    • Jun 2015 - Jun 2016

    Database management of over 200 clients – pet owner records.Conduct initial consultation with each client and pet caregiver, to obtain all client information, including personal and pet preferences.Ongoing interface with all clients via multiple electronic resources to coordinate and accommodate all client requests in conjunction with caregiver schedules.

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  DLR

  • Naperville and surrounding suburbs

  • Pet Caregiver

    • Jun 2014 - Jun 2016
    • Naperville and surrounding suburbs

    Ensure health, welfare, and wellbeing of all pets through timely appointments to feed, administer medication, exercise, provide behavior stimulation, offer love and affection, and clean up.

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  North Central College

  • Naperville, Il

  • Business Student

    • Sep 2012 - Jun 2016
    • Naperville, Il

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  Fairview Family Aquatic Center

  • Concessions Manager

    • Jun 2008 - Aug 2013

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  Gap

  • Sales Associate

    • Dec 2012 - May 2013