Bio
Experience
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Corporate Traveler USA
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Los Angeles, California
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Manager
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Jun 2017 - Present
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Los Angeles, California
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FCM Travel Asia
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Singapore
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Manager
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Jan 2013 - Jun 2017
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Singapore
Managing a team of five consultants I also look after a large portfolio of clients that have Business and Personal travel requirements. With over 14 years Industry experience and a real passion for travel, I have built solid relationships with my corporate clients by delivering exceptional customer service, and exceeding client expectations.Key achievements:- Grown my team’s portfolio to over $10 million TTV.- Worked closely with BDM’s to source new accounts to build up client portfolio of Global and Local business.- Conducting regular client meetings to discuss SLA’s, review monthly travel patterns and build client relations.- 100% Client retention over the last 4 years.- Supporting and encouraging team members with on-going product knowledge and training to help their development in the role.
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Flight Centre Business Travel UK
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Brighton, United Kingdom
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Assistant Manager
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2011 - 2013
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Brighton, United Kingdom
Assisting within a team of 4 Account Managers and responsible for driving sales and profits whilst successfully managing a 2 million pound client portfolio.
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Corporate Traveller UK
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United Kingdom
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Account Manager
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2010 - 2011
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United Kingdom
Part of team of 4 account managers who were responsible for a 4 million pound portfolio.
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Australia
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Travel Arrangements
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700 & Above Employee
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Assistant Manager
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2008 - 2010
Assisting within a team of 6 sales staff in the running and execution of the sales strategy to drive profits and turnover and motivate staff.
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Travel Consultant
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2006 - 2008
Successful Retail sales consultant responsible for selling travel products and services and providing an excellent customer service
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Travel Consultant
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2004 - 2006
Personally achieved Silver Consultant for Flight Centre’s Top Achievers (2006)Part of a team that was the Most improved Retail Shop in UK (2006)
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Bridge The World
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London, United Kingdom
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Travel Consultant
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2001 - 2004
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London, United Kingdom
Successful Retail sales consultant responsible for selling travel products and services and providing an excellent customer service
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Education
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1995 - 1998University of Sussex
Bachelor's Degree, English Literature
Suggested Services
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Industry Focus. “Leisure, Travel and Tourism”
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