Experience

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  Virgin Red

  • Customer Support Agent

    • Apr 2022 - Present

    Social media moderation and customer support.

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  Army Families Federation (AFF)

  • United Kingdom
  • Non-profit Organization Management
  • 1 - 100 Employee

  • Overseas Volunteer Kuwait

    • Oct 2020 - Aug 2023

    Overseas volunteer at Army Families Federation

  • Overseas Volunteer Nepal

    • Aug 2018 - Sep 2020

    Overseas volunteer at Army Families Federation

  • Regional Manager Cyprus

    • Jul 2016 - Jul 2018

    AFF’s representative at Theatre Command level in Cyprus, representing families.Holding line management responsibility for AFF Cyprus staff. Regular communication with remote staff (and any volunteers), including visits to all areas (namely Akrotiri, Ayios Nikolaos, Dhekelia, Episkopi and Nicosia) Liaison with chain of command and families/representing AFF:Liaison with the chain of command at station and HQ BFC level (including attendance at relevant meetings) to enable 2-way communication links between the Army and familiesDeveloping working relationships with MOD welfare agencies within the area of responsibility (e.g. SSAFA, HomeStart and HIVE)Proactively developing and publicising opportunities with partnership organisations which develop AFF’s main focus areas of: education, employment, family life, foreign and commonwealth issues, health and housingDeveloping and maintaining the AFF profile in places not covered by a paid AFF Co-ordinator, including liaison with families and the chain of commandResponding to queries and concerns raised directly by Army FamiliesRepresenting AFF and families at assorted BFC forums, including the Children and Young People’s Board, Safeguarding Board, Domestic Abuse Forum and School Governance Committees

  • Kenya Coordinator

    • May 2014 - Jun 2016

    The eyes, ears and voice of AFF on the ground in Kenya. Assisting families with the resolution of enquiries and concerns, through signposting, liaison with the military and other agencies. Providing AFF central office with a vital link to, and an understanding of, issues at a local level in Kenya.

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  EBS Automation

  • Llanelli

  • Head of Sales & Operations

    • May 2013 - Apr 2014
    • Llanelli

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  Microsemi

  • Caldicot, South Wales, United Kingdom.

  • Senior Supply Chain Planner

    • 2002 - 2013
    • Caldicot, South Wales, United Kingdom.

    Senior Planner and Business Analyst experienced in international business operations.Responsible for managing the complex supply and logistics operations of an international, world leading, semiconductor solutions provider. Driving the optimisation and process improvement of supply chain operations, minimising cost whilst maintaining quality and full traceability of high value, niche products. Working with annual revenues of $70M. Management of a team of 3 people. Experienced in the use of SAP.

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  Alcatel-Lucent Enterprise

  • Newport, South Wales, United Kingdom

  • Senior Business Analyst

    • 1998 - 2002
    • Newport, South Wales, United Kingdom

    Senior Analyst advising the Business Reporting group on complex analytical problems.Credit & Order Management Reporting Analyst. Prioritised the credit collection activities of the Credit Management group to reduce outstanding payments.Business Forecast & Planning Analyst Undertook ‘gap-analysis’ to determine discrepancies between targets and sales performance, generating action plans based on analytical results.