Experience

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  Kelly Services (Canada), Ltd.

  • Toronto, Ontario, Canada

  • Technical Support Specialist

    • Sep 2022 - Present
    • Toronto, Ontario, Canada

    • Assisting with the backup issues of Apple devices (iPod, iPhone etc.).• Physical Damage Repairs – setting up repairs for Apple products.• Warranty Support – selling protection plans, insurances and repair options.• Documenting phone call entries and support details into an online technical support database and knowledge base.• Handling over 50 customer service calls daily and achieving the site standard goals monthly (Best performer for month Sept2023).• Successfully solving technical problems faced by wireless device users.• Training new hires on how to solve technical support questions/problems.

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  Walmart Canada

  • London, Ontario, Canada

  • Customer Sales Floor Associate

    • Nov 2020 - Nov 2022
    • London, Ontario, Canada

    • Offered friendly and efficient service to all customers.• Processed cash, debit, credit, and check transactions using a cash register. Improved customer satisfaction by addressingissues and fostering timely resolution.• Rectified any price discrepancies and resolving complaints from clients Answers inquiries regarding location of product,rainchecks, etc.• Promoted the CSI Survey and ensured product displays are set up and taken down as directed by the AFSM/FSM.

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  A Square Enterprises

  • London, Ontario, Canada

  • Marketing Coordinator

    • May 2022 - Aug 2022
    • London, Ontario, Canada

    • Assisted in the development of digital marketing strategies, best practices, and guidelines for upcoming store launches andproduct line updates.• Planned and executed Social Media Campaign for store launch.• Analyzed & reported on customer campaign performances.• Monitored, tracked and optimized paid campaigns performances on a daily/weekly basis. Designed Social Media Campaigncreatives and printed flyers, planned deals and offers for store launch.

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  Make My Business Online

  • India
  • Advertising Services
  • 1 - 100 Employee

  • Senior Digital Marketing Executive and Team Leader

    • Sep 2019 - Mar 2020

    • Performed rigorous A/B testing, which improved the conversion rate of marketing landing pages across the company • Strategized, developed, and managed paid digital marketing campaigns across Instagram, Facebook, Snapchat, and Quora• Created and presented monthly reports to clients• Revitalized email marketing strategy for products based on user engagement, resulting in increased awareness and sales • Built a robust organic marketing plan which lead to an increase in brand leads• Optimized product advertising on the company website, Facebook and Instagram• Planned and Performed keyword research and outlined 35 blogs posts designed for SEO• Evaluated Google Analytics and made suggestions and changes on campaigns and brands' website• Managed a team of Web Designers, Content Writers, and Graphic Designers to promote the brand’s sales and brand awareness• Automated Marketing KPI reporting using Google Analytics and Google Sheets saving roughly 5 hours of manual work each week

  • Digital Marketing Executive

    • Jun 2017 - Mar 2020

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  Phoenix Infomedia

  • Noida Area, India

  • social media executive

    • Apr 2017 - Jun 2017
    • Noida Area, India

    •Responsible for handling the Social Media Channels for various multiple clients using - Instagram - Twitter - Facebook (ads, pages & groups) - Pinterest - Twitter - Youtube channel •Off page SEO (link building) - Quora - blog posting - manage web landing pages.•Create and manage all published content (Images, video & text content).•Campaign Creatives (ie: Facebook Timeline cover, Profile picture, Thumbnails, Ads, landing pages, Twitter profile, Blog, etc.)•Monitor online reviews and respond to each review. (via google console and regular feedbacks)•Monitor the social media channels Engagements with social media users and respond to any mentions over Twitter, Facebook, Google + and Pinterest}•Managing Joomla & WordPress CMS.•Creating Content for Clients

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  Zee Media Corporation Limited

  • Noida Area, India

  • Digital Marketing Intern

    • Feb 2017 - Apr 2017
    • Noida Area, India

    I am interning in digital marketing department and handling zee news facebook page

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  Network18 Media & Investments Limited

  • Internship

    • Jul 2016 - Aug 2016

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  Hindustan Times

  • New Delhi Area, India

  • Internship

    • May 2016 - Jun 2016
    • New Delhi Area, India