Experience

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  Washington Student Achievement Council (WSAC)

  • Washington, United States

  • Program Manager

    • Jan 2022 - Present
    • Washington, United States

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  Claremont Graduate University

  • Ph.D Candidate

    • Aug 2011 - Jul 2022

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  Claremont McKenna College

  • Claremont, CA

  • Arabic Language Assistant

    • Sep 2017 - Sep 2018
    • Claremont, CA

    Create a conversation curriculum that complemented the Arabic Language course and textbook.Direct, assist and instruct the students to use their language skills in conversation.Facilitate an Arabic conversation Language table open to all The Claremont Colleges Students in order to practice the language with both native speakers and learners.

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  International Place of The Claremont Colleges

  • Claremont, CA

  • IT Graduate Assistant

    • Oct 2012 - Feb 2018
    • Claremont, CA

    My responsibilities included all IT office needs as well as all other tasks related to our mission as an international Student Office:Marketing, Student engagement and outreach.Revamping and redesigning the “I-Place” website.Optimize office operations using IT solutions, including database management.Organized International Student Orientation and all activities related to new student placement.Event planning of almost 70 events a year. Some include attendees of 150+.Ran day-to-day operations during staff changes and leaves.Cultural awareness training for students and staff.

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  TEDxClaremontColleges

  • Claremont, CA

  • Curator

    • May 2014 - May 2016
    • Claremont, CA

    Oversee all aspects of development and production of licensed TEDx events for the Claremont Colleges.Manage planning team of 40 volunteers and budget of $20,000.Supervise five committee leads (Logistics, Marketing, Print Design, Community Relations, Publicity) in vital preparation work.Manage talent: recruit TED speakers from around the country, write contracts, coach one-on-one to develop and polish their Talks., support production of slide decks (including copyright permissions).

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  Cisco Systems

  • Customer Service Relationship Manager

    • May 2007 - Dec 2008

    Charged with managing customer service functions of a prominent technology firm:Managed and ensured customer service satisfaction through analysis of customer requests, staff response and general feedback reports.Introduced systems, procedures and policies that elevated customer satisfaction index in line with company guidelines.Created system to accelerate swift resolution and short turn-around response time.Trained and monitored service personnel to think through and exceed customer expectations.

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  Nawarat Najd Advertising Agency

  • Riyadh, Saudi Arabia

  • Graphic Designer

    • Jun 2006 - Aug 2006
    • Riyadh, Saudi Arabia

    Combined artistic talent/business insight to create engaging graphics for prominent advertising firm:Prioritized work load on a daily basis.Designed and created print materials such as brochures, manuals/catalogues, product packaging, logos, print collateral, point-of-purchase displays, product marketing materials, special events.Maintained project files and completed the necessary correspondence to coordinate completion of projects within timelines.

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  King Saud University

  • Riyadh, Saudi Arabia

  • Office Administrator

    • Jun 2002 - Sep 2002
    • Riyadh, Saudi Arabia

    Managed all aspects of office operations.Coordinated financial reporting and work schedules; prepared and updated reports; maintained files and records; updated inventory, purchases and general office orders.