Bio
Credentials
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People Leadership
crossknowledge
Experience
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Niva Bupa Health insurance
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Gurugram, Haryana, India
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Head - Virtual Agency
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Jul 2021 - Present
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Gurugram, Haryana, India
Head of Pan India Virtual Agency Channel. Actively recruiting & managing Advisors for Health Business with Niva Bupa Health Insurance.
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MAX BUPA HEALTH INSURANCE
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Gurugram, Haryana, India
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Senior Manager
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Apr 2021 - Jul 2021
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Gurugram, Haryana, India
Virtual Agency - Heading virtual agency sales & operations.
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HDFC ERGO General Insurance
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Noida, Uttar Pradesh, India
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Senior Manager
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Nov 2020 - Apr 2021
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Noida, Uttar Pradesh, India
Was handling the Pan India Contact Center for Agency channel( Inactive Agents Service ) & business.
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Apollo Munich Health Insurance Company Ltd.
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Gurugram, Haryana, India
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Manager
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Mar 2018 - Nov 2020
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Gurugram, Haryana, India
Handled Backend Operation for Digital Channel sales which was including the Inbound, Outbound, E-mail support.
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HDFC Life
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New Delhi Area, India
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Deputy Manager
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Aug 2012 - Mar 2018
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New Delhi Area, India
Handling North India Call Center for HDFC Life TAD (Tele Assist Direct), Loyalty Channel & Banca Channel.Lead Generation & Tele Sales Process for Direct Sales Channel. (100 Seats)TrainingQuality SupportSales Support & Co-ordination
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Videocon DTH
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Greater Noida
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Assistant Manager
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Aug 2011 - Aug 2012
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Greater Noida
Worked for Retention Team under SMG (Subscriber Management Group).
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V Customer India Private LTD
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New Delhi Area, India
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Senior Trainer
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Nov 2008 - Aug 2011
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New Delhi Area, India
Worked with Domestic Talent Management Team for Domestic Vertical for Training & Quality
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Dish TV
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Noida
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Trainer
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Oct 2005 - Nov 2008
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Noida
Technical / Soft skills / Product & Process Training to Inbound & Outbound Call Center Executives.
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Education
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2012 - 2014Sikkim Manipal University of Health, Medical and Technological Sciences
Master of Business Administration (M.B.A.), Total Quality Management -
2008 - 2011Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General -
1998 - 2002C.B.S.E New Delhi
12th, Commerce
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