Experience

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  Cloudset

  • Chief Operating Officer

    • Apr 2022 - Present

    Overseeing the organisation’s ongoing operations and procedures, to secure the functionality of the business to drive extensive and sustainable growth. Second-in-command and responsible for the efficiency of the business. A key member of the senior management team and a company board director. Maintaining control of diverse business operations.

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  Inflori

  • Jersey, United Kingdom

  • Relationship Coach | Emotional Wellbeing Coach

    • Sep 2018 - Present
    • Jersey, United Kingdom

    Founder and experienced core energy coach, helping executives, individuals and couples to identify and overcome challenges and develop the mindset and strategies they need to achieve their goals. I have a proven track record of helping people achieve significant breakthroughs in their careers, relationships, and personal lives.• Experienced Core Energy coach qualified with the Institute of Professional Excellence of Coaching (iPEC)• Energy Leadership Index (ELI) Master Practitioner (ELI-MP)Contact me today to learn more about how I can help you,

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  Www.geordielass.com

  • Jersey & New York

  • Podcaster

    • Aug 2020 - Present
    • Jersey & New York

    Co-hosting a relationship podcast, tackling those often off-limit subjects in relationships. Helping to keep you sane at a time when you feel anything but! Some light relief and hopefully a few golden nuggets to help you make it through the week without resorting to wine via an intravenous drip!Check it out on all the main Podcast channels including Podbean, Apple, Google, Spotify, Stitcher & DeezerYou email suggestions for topics and/or questions to [email protected]

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  TDP Development Jersey

  • Jersey

  • Senior Consultant, Head of Programmes and Business Management

    • Apr 2019 - Mar 2022
    • Jersey

    Head of Programmes and Business for TDP Jersey supporting the cultural transformation for the Government of Jersey for colleagues and leaders in the Government (7,000 employees across multiple areas of Public Service)• Designing and implementing a series of sessions and cultural interventions using face to face delivery and digital blended learning for over 7,000 employees • Programme management cultural change and interventions across a diverse workforce that have a wide range of needs, managing multiple projects simultaneously• Providing creative solutions to complex problems• Providing consultancy on people, culture and system• Executive coaching support into Government• Learning designer across a range of cultural interventions for executives, managers, colleagues and dedicated teams• Working with the Organisation Development team to deliver value and support in delivery their talent strategy

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  Brighter Futures (Jersey)

  • Jersey, Channel Islands

  • NED

    • Jun 2014 - Jun 2021
    • Jersey, Channel Islands

    Secretary of the Board of Directors for a very worthy charity Brighter Futures based in Jersey and set up to help local families in need of a little extra support. The aims of Brighter Futures are to:Provide children, young people and families in the island the opportunity to be safe, healthy, happy and aspirational.Support children, young people and families to engage in life changing opportunities, especially in time of difficulties and challenge.For more information about how you help or donate to a very worthy cause the website is http://www.brighterfutures.org.je

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  BabyHub Limited

  • Chair Of The Board Of Directors

    • Nov 2016 - May 2021

    BabyHub are an innovative brand who are reaching out to the parent and carers of infants who enjoy the benefits of well designed, effective, easy to use products. BabyHub understand that today’s societal requirements and culture dictates a busy lifestyle for modern parents. Parents require solutions that fit with their safety expectations, lifestyle, living environment and budget.BabyHub recognises that parents are well-informed consumers that can clearly identify products that offer substantial benefits. Through human centered design principles BabyHub will continue to develop products that align with users needs and exceed their expectations by creating secondary uses.http://www.babyhubshop.com/

  • Non Executive Director

    • Feb 2016 - Nov 2016

    BabyHub are an innovative brand who are reaching out to the parent and carers of infants who enjoy the benefits of well designed, effective, easy to use products. BabyHub understand that today’s societal requirements and culture dictates a busy lifestyle for modern parents. Parents require solutions that fit with their safety expectations, lifestyle, living environment and budget.BabyHub recognises that parents are well-informed consumers that can clearly identify products that offer substantial benefits. Through human centered design principles BabyHub will continue to develop products that align with users needs and exceed their expectations by creating secondary uses.http://www.babyhubshop.com/

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  Calligo

  • Jersey, United Kingdom

  • Chief Experience Officer

    • Sep 2017 - Sep 2018
    • Jersey, United Kingdom

    Global management of the client experience, talent management and employee experience across six locations, building strong relationships with key clients and contributing to the overall strategic direction of the organisation. Responsible for a team of 30 people, overseeing the support function and managed services for clients worldwide. Responsibility globally for creating the employee and client experience strategy for the business. As a new area for the business, it involved working with fellow Senior Executives to ensure the plan was aligned across the business and communicating this effectively to all staff. In little under a year achieving: • Design and deployment of a new client closed-looped feedback system, based on Net Promoter Score (NPS)• Defining the client lifecycle and identifying areas for improvement, starting with support• Defined the employee lifecycle and Improvements to onboarding, training and HR policies and procedures • Managing a project to deploy an employee lifecycle management tools, making it easier for managers and employers to interact, increasing recognition and employee engagement• Redesigning the performance appraisal system, training all staff in OKRs (objectives and key results) and deploying a tool to track and monitor the results• Managed several complex client cases to provide solutions which resulted in retaining and growing the business• Supporting the integration of four business acquired in quick succession, successfully ensuring a robust communication was in place and executive• Complex HR case management across different jurisdictions

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  Sure / Sure International

  • United Kingdom
  • IT Services and IT Consulting
  • 200 - 300 Employee

  • Head of Customer Strategy & Operations

    • Jan 2015 - Aug 2017

    Managing budgets, large projects, people, suppliers and fostering key partnerships. Providing strategic leadership to a team of 25+, with a focus on customers, understanding their current needs, future needs and trends in the market. Responsible for budgets and delivering cost savings through contract negotiation of around 25% Managing large customer impacting projects; project scoping, running the RFI/RFP process and full project implementation. Establishing a research framework, building an active customer feedback panel providing access to over 3,500 customers and achieving response rates of up to 25% from each research project. Developing online self-service for customers, improving digital capability.

  • Head of Customer Journey

    • Aug 2013 - Dec 2014

    An advocate for the customer, shifting thinking from an internal focus to an external customer mindset. Working across all areas of the business to redesign the customer journey, creating profitable relationships by understanding customers betters, increasing their lifetime value and the ability to cross-selling/up-selling to increase average monthly revenue per customer. Managing change projects, working with key stakeholders to transform the customer journey and remove areas of dissatisfaction for customers. Invited to participate in a panel discussion and running a customer journey mapping workshop for beginners at a customer experience conference. Project delivery; managing the implementation of a cloud-based customer service solution (a failing project which was successfully turned around), the introduction of new customer contact channels via Facebook and the internet. Introducing the idea of employee and customer experience link, creating a customer first program and designing elements of a cultural change program.

  • Head of Business Performance

    • Aug 2010 - Aug 2013

    Establishing and building a new department to deliver the Business Intelligence strategy across three jurisdictions, focused on making better strategic decisions by being well informed. Centred around improved understanding and buy-in of corporate governance and production of more robust business cases, which utilised vast amounts of available data, to more accurately anticipate the outcome of product changes and impact of the capital investment. Introducing post-project reviews for business cases, to greater understand return on investment and other learning, creating and delivering a framework for all business cases. Financial lead on capital investment projects and the Capital Review Board Secretary, which included approval of business cases, and tracking and monitoring of all open projects.

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  Board Apprentice

  • Jersey, United Kingdom

  • Non Executive Director

    • Dec 2015 - Nov 2016
    • Jersey, United Kingdom

    Board Apprentice is a not for profit organisation which increases diversity on boards by widening the pool of diversifying board-ready candidates.We encourage Boards to be the educators of diversifying candidates by inviting them onto the Board as an apprentice for 1 year. Boards around the world need more diversity, to get that we need more diversifying candidates with board experience. The Boards are in a perfect situation to make that happen by offering a seat at their table dedicated to education of new board members. Many Boards are embracing the concept, seeing it as a tool for them to be part of making the landscape change. www.boardapprentice.com

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  Stumpydog Innovation Ltd

  • Jersey, United Kingdom

  • Board Apprentice

    • Jan 2015 - Dec 2015
    • Jersey, United Kingdom

    Board apprentice follow the board members and learning best practice.

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  Cable & Wireless Communications

  • Commercial Finance Manager

    • Nov 2007 - Aug 2010

    Working with senior management and directors to produce the full annual operating plan (P&L, BS and Cashflow). Monitoring the performance monthly thereafter to ensure delivery of the plan, communicating results to non-financial managers and providing solutions where targets where not metRedesigning the performance reporting pack brining together financial and non-financial information, this was adopted by the rest of the group and rolled out as the standardInitiating a deeper monthly review of results with Sales, Product and Market, later adopted by the Sales & Marketing Director and used across the rest of the groupProject work; Project managing the introduction of GST (sales tax) and working on the project team for the introduction of Number Portability Identifying and delivering an initiative to saving costs of £300k in call routing

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  Sandpiper CI, Jersey CI

  • Jersey, United Kingdom

  • Management Accountant/Acting Director of Finance

    • Jan 2006 - Oct 2007
    • Jersey, United Kingdom

    Promoted with a few months, responsible for the management of the finance and admin function, a team eightIncreasing gross margin by 2%, improving transparency of gross margin for each product, using exception reporting to highlight products with poor margin, working with the buying team to increase marginsImproving the reporting and tracking of capital investments projectsResponsible for the production, monitoring and communication of Profit & Loss, Budgets and stock results

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  Adams Childrenswear Ltd

  • Coventry, United Kingdom

  • Commercial Analyst

    • Oct 2001 - Nov 2005
    • Coventry, United Kingdom

    Liaising with international franchise partners to support £1.9m income streamPreparing monthly management reports (actual and forecast) and activity based budget preparationWorking with Operations Managers to drive improved performanceProviding financial statement training to Operations Managers Reviewing Profit and Loss accounts with cost centre managers and Heads of DepartmentsProviding information to support business decisionsResolving commercial issuesCash and debtor managementException reporting

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  ezone Ltd/Knowledge Campus Ltd Gateshead

  • Accountant

    • Jan 2001 - Aug 2001

    Responsible for two businesses within the group; both companies were relatively small in terms of staff numbers and in their infancy. This gave me a tremendous exposure to all aspects of the business not only the preparation of the accounts but also marketing and launching a product. Preparation of grant claims, ensuring compliance with European guidelinesPreparation of monthly management Procedure setting, Client induction and consultationsSales and Purchase Ledger control, Cash, Debtor management and Bank reconciliationVat returns

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  Alstom Power

  • Assistant Financial Accountant

    • Feb 1999 - Jan 2001

    This position was a demanding hands-on role that required proactive thinking, the ability to self organise, dedication and commitment. Tasks included:Budgeting and forecasting Financial Statements; Profit & Loss, Balance Sheet, Cash Flow, Debtor managementResolving commercially issuesChecking tenders and orders, arranging exporting and importing of goodsAnalysing gross margin of orders and setting selling prices