Experience

• 

  Examity

  • United States
  • E-Learning Providers
  • 700 & Above Employee

  • Director of Client Success

    • 2021 - Present

    Manage and serve as primary point of contact for strategic clients providing key testing services and reporting to the professional licensure and certification market. Manage team of senior Client Success Managers to increase and protect client retention and revenue. Ensure operational effectiveness and success through detailed program and project management for clients. Create and execute client strategy, mission, and key objectives.

  • Key Account Manager, Team Lead

    • 2020 - 2021

• 

  T. Rowe Price

  • Baltimore, Maryland Area

  • Client Account Manager

    • 2017 - 2020
    • Baltimore, Maryland Area

    Served as primary point of contact for T. Rowe Price’s full-service defined contribution institutional clients. Led operational and administrative activities to support client relationships. Contributed to mutual business growth by creating and implementing plan administration strategies to crea...

• 

  Prometric

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Client Services Manager/Account Manager, Client Services

    • 2008 - Jul 2017

    Managed over $12 million dollars in annual testing and exam development revenue through direct hands-on support. Enhanced client profitability and productivity through implementation and hands on training of testing and test development related products.

  • Program Manager

    • 2006 - 2008

• 

  Peterson's

  • Quality Assurance Intern / Client Relations Representative

    • 2004 - 2006

    Tested educational websites, systems, and programs, including prototypes based on and related to user and system design specifications. Executed test plans and reported on progress.