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Sara Baker is a seasoned HR professional with 20+ years of experience in customer service, accounts payable, forecasting, account reconciliation, and business strategy. She has held various roles, including Regional Human Resources Manager at The Cooper Turner Beck Group and Human Resources Manager at KB Event. Sara is currently studying for a CIPD diploma and has a strong background in SAP and financial reporting.

Credentials

  • Chartered Institute of Personnel and Development
    CIPD
    Jun, 2021
    - May, 2026

Experience

  • The Cooper Turner Beck Group
    • Sheffield, England, United Kingdom
    • Regional Human Resources Manager
      • Jan 2023 - Present
      • Sheffield, England, United Kingdom

      Responsible for maintaining the infrastructure of the regional Human Resources (HR) function. The purpose of this role is to support leadership in regional offices by identifying and coordinating HR services and appropriate and effective strategies related to staffing, compensation, performance ...

  • KB Event
    • Pinxton, England, United Kingdom
    • Human Resources Manager
      • Jun 2022 - Jan 2023
      • Pinxton, England, United Kingdom
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Human Resources Generalist
      • Jan 2019 - Jun 2022

      Responsibilities• Accountable and responsible for all HR/Employment Success supporting all employees globally collaborating with Senior Stakeholders and Managers to develop the team, culture to build a high performing organisation• First point of contact, managing all aspects of employee relations • Ensuring compliance with employment law • Manage and implement HR projects • Identify and align workforce planning with the strategy and objectives• Recruiting manager, researching, CV screening , interviewing, updating the flow in the database and onboarding all new hires • Managing the whole lifecycle - Onboarding to Offboarding for all employees• DBS and right to work•• Arranging introduction to co workers • Organising training needs • Arrange Company property • Workstation assessments • Provide Health and Safety within the building, maintain posters and policy distribution• Supporting employees and managers throughout probation periods.• Managing Bamboo HR management software• Maintain the accuracy of employee details, job description, reporting lines, compensation complying to GDPR.• Develop and maintain company policies and procedures • Absence management• Benefits - Healthcare and Pension • Performance management, coaching managers, ensuring all staff are aware of the opportunities of L&D • Implementation of Career Path Frameworks • Support and advise Management, HR advice for all ER issues • Conducting and supporting workplace disputes, grievance, disciplinaries and redundancies • Develop, maintain, and update company policies following compliance and legislation with external auditors • Provide suitable metrics and analytics to the business• Maintain excellent working relations with all customers, external and internal • Processing payroll for all global entities, using Enrolpay, SDWorx and Paychex • Provide requirements for HR audit for all entities • Facilities Manager for office and maintenance • Mental Health First aider

    • Global Employee Success Business Partner
      • Feb 2017 - Jun 2022

      Currently studying CIPD diplomaResponsibilities - Main contact for all HR issues globally which includes UK, USA, Belgium, France and AustraliaHR inductions for new members of staff Staff welfare - providing a supportive network for internal and external employees and customers Managing Talent success via Linkedln Processing monthly payroll for Group Fleet/company cars management for UKFacilitations manager for UK office Administrator for general queries for groupPensions/Private healthcare management

    • Assistant Accountant
      • Feb 2017 - Apr 2020

      Assistant accountant working in Finance department assistant to the Financial Director

    • Accounts Payable Supervisor
      • Oct 2015 - Jan 2017
    • Germany
    • Renewable Energy Semiconductor Manufacturing
    • 700 & Above Employee
    • Accounts Support Supervisor
      • Mar 2008 - Jan 2015

      Managing the sales ledger for our 2 Insurance companies with over 130,000 customers policies, which consists of invoice processing, reconciliations of upto £1,000,000+ a month. Reporting service financial results and providing relevant commentary to management Preparation of sales schedules and analysis Maintaining trial balance sheet for group service Cost centre reporting for cost centre managers in service with relevant challenges around department spend Involvement in other sales and marketing topics including profitability analysis and market reporting Preparation of local group service balanced score card and key KPI’s for group bsc Responsible for monthly calculation of general warranty provisions Responsible for monthly calculation of extended warranty provisions Preparation of sales debtors reports and guidance to responsible to chase funds and clear balances Analysis of service profitability by order type and customer group Involvement in key service projects from a financial perspective Monitoring and auditing the Home serve insurance policies onto salesforce Implementing processes to maintain and upload all the customers warranties and extended warranties onto salesforce. Credit control, managing aged debt, chasing, auditing/reconciling accounts for general customer accounts Part of a team of 4 persons. Experienced with many systems currently using Microsoft, advanced excel, sap and salesforce. While working at vaillant I have been purchase ledger supervisor and the contracts supervisor.

    • Contracts Supervisor
      • Jan 2012 - Mar 2013

      Deputising in the absence of the Contracts Manager• Recording and processing our customer and merchants rebate claims• Manage the admin process for the Eon Affordable Warmth Scheme• Reporting to sales representatives daily regarding updating of contracts• Supporting sales representatives concerning queries with salesforce and contracts• Providing a professional and efficient customer service to clients daily regarding various issues• Updating and maintaining claims pending/tasks and distributing to the regional sales managers responsible• Transferring claims processed from salesforce to sap for payments to customers on a weekly basis• Weekly payments to customers• Implementing and updating process notes for the contracts department• Training and supporting team members• Downloading reports to recognise new contracts and distributing as and when• Weekly reconciliations of sap and salesforce to ensure systems agree• Dealing with problems arising within the contracts teams and resolving issues in a timely manner.• Scanning, attaching to sap and archiving rebate claims Achievements:• Spent time in Rochester under strained circumstances to learn the contract procedure to ensure a smooth takeover process• Implemented processes and notes of the Contracts department• Adapted the process of Contracts from CME to salesforce• Trained 3 new members of staff

    • Accounts Payable Supervisor
      • Feb 2008 - Jan 2012

      Matching and processing purchasing and marketing invoices using FIS system• Reconciling GR/IR (Good Receipt in to Invoices received) in SAP• Managed and implemented the accounts of the Turk Demir Dokum invoice process and GRIR reconciliations from a takeover• Cash forecasts• Weekly GBP and Euro Payments• Reconciling customer statements on a weekly basis• Chasing customers for outstanding invoices• Scanning of documents• Providing efficient and professional customer service Accounts Payable Supervisor (March 2011-Jan 2012) additional responsibilities included• Deputising in Managers absence• Analysing, updating and monitoring monthly KPI reports• Guiding and supporting team membersAchievements• Yellow Belt Training

  • Sara's Sanctuary
    • Billericay, England
    • Beauty Salon Owner
      • Jan 2004 - Nov 2007
      • Billericay, England

      Owning my own beauty salon gave me the experience in all aspects to dealing with the customers welfare at all times. It helped me gain confidence and to show integrity. This showed in my client’s base of 180 customers gained in a very short space of time.Responsibilities• Provide all aspects of...

  • Dresdner Kleinwort Wasserstein
    • london area, united kingdom
    • Corporate Actions Assistant Manager
      • Jan 1991 - Nov 2003
      • london area, united kingdom

      Daily duties and deadlines were met• Set objectives and ensure targets achieved• Provide statistics to senior management• Recruiting, training and development of staff• Annual appraisals• Implementation and updating of procedures• Assisting staff members to process corporate actions events in the...

Education

  • Stockbridge High School
  • Swanshurst Secondary School, Birmingham

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Industry Focus. “Turned Products and Fastener Manufacturing”

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