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Santosh Nambiar is a seasoned HR professional with over 20 years of experience in employee relations, team management, performance management, and organizational development. He has worked in various roles, including HR Business Partner, Manager - HR & Administration, and Assistant Manager Human Resources. Santosh has a strong educational background in HR, economics, and personnel management. He has a proven track record of transforming HR functions into strategic business partners, developing and implementing best-in-class HR practices, and driving organizational change. Santosh is a skilled trainer, facilitator, and coach, with expertise in competency mapping, training, and development. Santosh has worked in various industries, including finance, retail, and construction, and has experience in managing recruitment, onboarding, performance management, payroll, and employee relations. He is a certified professional with a strong understanding of labor laws, employment regulations, and HR best practices. Santosh is a strategic thinker, a collaborative leader, and a passionate advocate for HR excellence.

Experience

  • Sharaf Exchange
    • Dubai, United Arab Emirates
    • HR Business Partner
      • Jul 2017 - Present
      • Dubai, United Arab Emirates

      Key Responsibilities• Lead and manage entire spectrum of human resource and change management initiatives.• Actively identify gaps, propose and implement changes necessary to manage and mitigate risk.• Advise line managers on core human resource functions including recruitment, talent management, performance management, training and development, HR policies and employee discipline etc.• Build relationships within the business to ensure HR is a strategic business partner.• Develop, communicate HR policies, ensure HR policies comply with the labour law and central bank standards.• Manage employee relations and facilitate line managers in addressing people management issues.Key Achievements• HR Transformation: Transformed HR from a traditional function into a comprehensive HR organization focused on best in class HR practices. • Training and Development: Rolled out the training strategy, developed competent internal training team and launched training programs (internal and external) to build high performance workforce. • Performance Management: Introduced performance management system with heavy emphasis on measurement and results. Spearheaded value-added employee recognition and award programs. • Workforce Planning : Performed detailed analysis of branch/department wise staff allocation, ensured appropriate workforce planning. • Recruitment: Revamped the recruitment practices, ensured the candidates selected meet the position requirements and have the potential to support the organization’s growth plans.• HR Policies and Procedures: Developed and successfully implemented a comprehensive set of best practice policies complying with business objectives, labour laws and central bank standards.• HRIS Technology: Led the successful implementation of Ramco HCM, contributed to the design and configuration of the system. Facilitated successful project launch by training and functionality workshops for project teams.

  • Lootah BCGas S.S. Lootah Group
    • Dubai, United Arab Emirates
    • Manager - HR & Administration
      • Jun 2014 - Apr 2017
      • Dubai, United Arab Emirates

      Key Achievements• Leadership and Organization Development: Partnered with CEO and General Manager for leadership and organization development initiatives. Conducted organization wide SWOT analysis and initiated action plans for improvement. • Key Talent Acquisition: Played instrumental role in creating the Leadership Team through the strategic talent acquisition of GM, CFO, CM, and BDM. • Performance Management: Organized workshops on performance management. Implemented structured monthly departmental review programs against agreed KPIs to track and improve performance. • Reduced Employee Headcount and Salary Bill: Successfully executed a redundancy exercise through an effective performance review of employees, reviewing individual job responsibilities, and department work structure that secured 11% headcount reduction and 13% savings on monthly salary bill. • Training and Development: Introduced training programs, including cross functional programs, to improve employee productivity, engagement and continuous improvement. • Compensation and Benefits: Prepared salary benchmarking reports, restructured the annual bonus and contractual bonus practices and introduced performance incentive plans.• Industry Salary Analysis Report for salary correction: Conducted detailed study of industry salary trend, identified positions which are paid above the market, in line with the market and below the market rate. This report has been supported as a base document for the salary correction exercise.• Reduced Administration Cost: Reduced administration cost by exploring opportunities for cost saving, revamped fleet management system, health insurance policy, overtime control, contract labour control and tenancy contract negotiation - office, warehouse and staff accommodation.

  • Corys Packaging
    • Dubai, United Arab Emirates
    • Manager - HR & Administration
      • May 2009 - Jun 2014
      • Dubai, United Arab Emirates

      Key Achievements • Performance Management: Organized and delivered workshops on Performance Management, facilitated to develop and align department and individual KPIs.• Core Values: Project Leader with the Corporate HR Team to define and train employees on company core values. • Employee Satisfaction Survey: Organised and conducted Great Place to Work Survey (GPTW) to understand the extent of employee satisfaction level and the concerns. Formed Focus Groups to initiate required corrective actions to address the identified employee concerns.• Employee Engagement: Organised organization wide learning program on Kaizan – Continuous Improvement Program, educated about the process and encouraged employees to put forward ideas for the continuous improvement of the organization.• Manpower Planning: A detailed study of work process has been done to estimate the actual manpower requirement per department, in order to meet the projected production targets. • Compensation and Benefits: Participated in Hay group market salary surveys, implemented grading structure, revamped the annual bonus payment process and directly linked with the organization, department and individual performance. • Oracle HRMS: Team leader for the Oracle HRMS implementation. Played instrumental role in design, configuration and successful implementation. • Skill matrix and mapping: Defined skills required for all positions and levels across various departments. Mapped current skills against required skills and scheduled organization wide learning programs to upgrade the skill level.

    • Manager - HR & Administration
      • Sep 2007 - Apr 2009
      • Dubai, United Arab Emirates

      Key Responsibilities • Manage recruitment, onboarding, employee relations and payroll etc. Key Achievements • Competency mapping and Training: Performed competency mapping of all position/employees against defined competencies, initiated training programs to bridge the gaps. Presented a detailed report on organization capabilities to the Board of Directors.

  • Goldstar Jewellery LLC
    • Mumbai Area, India
    • Assistant Manager Human Resources
      • Jul 1999 - Aug 2007
      • Mumbai Area, India

      • Manage recruitment, onboarding, performance management, payroll etc.

  • Tara Jewels Limited
    • Mumbai Area, India
    • Human Resources Officer
      • Jul 1996 - Jul 1999
      • Mumbai Area, India

      • Manage recruitment, onboarding, job description, employee grievances, personal files and payroll etc.

Education

  • 2002 - 2005
    Narsee Monjee Institute of Management Studies
    Masters, HR
  • KC College
    Post Graduate Diploma in Personnel Management & Industrial Relations
  • University of Calicut
    Bachelor's Degree - Economics

Suggested Services

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Industry Focus. “Financial Services”

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