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Santosh Fernandes profile image

Santosh Fernandes

National Account Manager at DHL Express
Intro Book
Seasoned professional with 16 years of experience in Human Resources, Sales Management, and Customer Service.
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Location
Kuwait City, Al Asimah, Kuwait, KW
Skills
  • Human Resources
  • Customer Service
  • Sales Management
  • Customer Satisfaction
  • Office Administration
  • Show all
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Bio

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Santosh Fernandes is a seasoned professional with 16 years of experience in Human Resources, Sales Management, and Customer Service. He has worked with top companies like DHL Express, Chase, and Mphasis, providing expertise in team management, negotiation, and dispute resolution. Santosh holds a Master of Business Administration (M.B.A.) from Sikkim Manipal University of Health, Medical and Technological Sciences.

Experience

  • DHL Express
    • Germany
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • National Account Manager
      • Jan 2019 - Present

    • SALES TERRITORY MANAGER
      • Jul 2007 - Jan 2019

      MY JOB IS TO GET NEW CORPORATE CUSTOMERS AND MAINTAIN THE EXISTING CUSTOMERS. ONE POINT CONTACT BETWEEN CUSTOMER AND DHL EXPRESS FOR QUERIES RELATED NEW BUSINESS, SERVICE ISSUES AND ADMINISTRATIVE SUPPORT.

  • Chase
    • TECHINAL SUPPORT EXECUTIVE
      • Jul 2006 - Feb 2007

      SUPPORT THE INTERNAL STAFF WITH TROUBLE SHOOTING INTERNALLY USED COMPUTER APPLICATIONS AND TOOLS

  • Mphasis
    • SENIOR CUSTOMER CARE EXECUTIVE
      • Nov 2003 - May 2006

      HANDLING QUERIES WITH REGARDS TO STUDENT LOANS, HANDLING BACK END PROCESSING OF DIFFERENT PROCESSES RELATED TO STUDENT LOANS.

Education

  • 2011 - 2013
    Sikkim Manipal University of Health, Medical and Technological Sciences
    Master of Business Administration (M.B.A.), Human Resources Management and Services
  • 2000 - 2003
    Christ University, Bangalore
    Bachelor of Science (B.Sc.), MATHEMATICS AND STATISTICS

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Transportation, Logistics, Supply Chain and Storage”

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