Experience

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  Unum

  • Temple, Texas, United States

  • Dental & Vision Advisor

    • Oct 2022 - Present
    • Temple, Texas, United States

    Execute outstanding knowledge of procedures and protocol for the job, company knowledge, willingness to learn.• Manage over 250 customer calls per week effectively and efficiently in a complex, fast-paced and challenging call center.• Known for exemplary client service engagement as customer resource answering insurance offerings questions.• Protect sensitive information with the utilization of the company tracking system, entering data in real-time.• Ensure accuracy and compliance in client records by regularly updating and maintaining them in accordance with company policies and industry regulations.• Work collaboratively with cross-functional teams to improve customer service processes leading to enhanced customer satisfaction.• Liaise with healthcare providers and insurance carriers resolving discrepancies, ensuring accurate claim processing.• Stay current with industry trends in dental and vision insurance policies providing informed advice to clients.

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  3M

  • Temple, Texas, United States

  • Outbound Logistics Analyst

    • Aug 2021 - Mar 2022
    • Temple, Texas, United States

    • Paved the way for operational improvements by compiling product and distribution data and offering sustainable solutions that saved time and money.• Contributed to a healthy profit margin by keeping detailed records of costs, parts orders, shipping, and billing.• Sustained a robust workflow through efficient remedy of routine and unexpected disruptions in the supply chain.• Facilitated coordination between departments ensuring timely and accurate product deliveries, improving overall shipping efficiency.• Provided strategic insights for operational panning by analyzing market trends and logistics data.

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  Accenture Federal Services

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Human Resource Associate

    • Oct 2018 - Aug 2021

    • Managed security processing for ~45 projects (oversee inception to completion, delivering on/before schedule).• Provided recruitment support to hiring managers including developing position descriptions, recruitment advertising,reviewing resumes and screening applicants and managing the interview process.• Conducted proactive searches utilizing creative and cost-effective sourcing methods and networking strategies, including internal sources such as employee referrals and encouraging employee development.• Built strong internal/external relationships and proactively recruit through a variety of sources, including internet, professional associations, and networking.• Directly participated in diversity and inclusion initiatives contributing to a more diverse workforce and inclusive workplace environment.• Continuously improved the onboarding process for new hires streamlining the procedure for a more efficient and engaging employee orientation.

  • Training Coordinator/Service Management Associate

    • May 2017 - Oct 2018

    Integral in the transition of over 900 documents from an antiquated Performance Support Website to a modern uPerform system.• Supported government reviewers with the introduction of job tools and user protocols for production enhancements.• Built a Microsoft excel sheet used to accurately track billing and resumes, thus reducing payment errors.

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  US Army

  • Logistical Supervisor

    • Apr 2014 - Jun 2017

    • Credible leader to over 22 employees accountable for over $10 M worth of equipment producing zero loss.• Boosted organizational readiness over 80% by taking the helm for $2 M of life cycle management by 80%.• Led the integration of a modern SAP system, seamlessly transitioning over $10 M without error.

  • Logistics Coordinator

    • Dec 2010 - Apr 2014

    • Controlled over $61.M property by incorporating an automated system, giving real time accounts to senior leadership.• Streamlined logistics operations with procedures in transportation, automation equipment, warehouse processes, and safety and wellness.• Enhanced client satisfaction with collaborative efforts from cross-functional entities to capitalize on sales, capturing company readiness by 90%. Earned a zero-finding audit review for six consecutive months.

  • Logistics Support Specialist

    • May 2007 - Dec 2010

    Essential contributor in the smooth operations workflow overseeing all aspects of product life cycle logistics, resource acquisition, distribution, internal allocation, delivery, recycling, reuse, and disposal.• Single-handedly deployed over 2000 items of equipment needed in training over 150 employees in hostile foreign environments.• Safeguarded over $40 M dollars’ worth of property as the main point of contact with diligent recordkeeping.

  • Logistics Supervisor

    • May 2006 - May 2007

    • Responsible for the management of organization’s credit card with $25,000 monthly spending limit, ensured that the most cost effective purchase were made.• Trained a total of 5 employees on basic supply management and credit card purchasing procedures decreased fraud and waste by 90%• Managed subcontractor activities, reviewed proposals, developed performance specifications, while serving as liaisons between subcontractors and organization

  • Supply Technician

    • Feb 2003 - May 2006

    • Responsible and distributed over $750,000 of property without incident during the deactivation of the organization• Performed monthly inventories on property, ensured that discrepancies were corrected in a timely manner• Monitored and improved logistical operations by coordinating with Director of Logistics, dispositioned over $50,000 of property • Secured, maintained and controlled a vault of sensitive items that included over 60 weapons and ammunition