Experience

• 

  Gourmet Essentials

  • Managing Director

• 

  Gourmet Essentials General Trading LLC

  • Dubai, United Arab Emirates

  • Managing Director

    • Jul 2015 - Present
    • Dubai, United Arab Emirates

• 

  Landmark Group (Food Mark)

  • United Arab Emirates
  • Retail
  • 700 & Above Employee

  • Senior Business Manager, Middle East

    • May 2014 - Jun 2015

    - Enhancing visibility and viability of the Brands- Organising the Home Delivery system for the Group- Identifying and ensuring Standards of Service, Food production and Food Safety- Monitoring and Analysing Management Information Systems- Financial forecasting and presentation- Manpower requirement, development and performance- Preparing Home Delivery systems and processesKey Achievements:- Double digit revenue growth- Improved profitability by 100%- Awards and recognition for the Brands at Time Out, BBC Good Food and FACT awards- Preparation of final documents for a Centralised Contact Centre for Home Delivery- Complete Business development plan for the GCC

  • Country Operations Manager - Qatar

    • Feb 2013 - May 2014

    - Handling complete territory operations and office- Business Development for all Casual Dining and QSR brands- Public, Media and Government relations- Procurement and Supply Management- Manpower Planning- Financial planning and implementation- Marketing PlanningKey Achievements:- Complete future mapping for each brand- Bringing the territory office to Profitability- Time Out awards for the two existing restaurants for the year 2014- Signing of 6 new restaurant sites

• 

  Nando's UAE LLC

  • Dubai, UAE

  • Operations Manager, UAE

    • Jun 2009 - Jan 2013
    • Dubai, UAE

    - Business Development- Public & Customer Relations- People Management- Store and Country Profitability- Operations Management- Marketing & Media RelationsKey Achievements:- Improved revenue growth- Higher store profits- Opening of 4 new restaurants and signing of 3 more- Starting the Training department for the country- Launching of the Centralised Home Delivery Call Centre

• 

  Bin Hendi

  • Dubai, UAE

  • Brand Manager

    • Apr 2005 - Dec 2008
    • Dubai, UAE

    Oversee operations of the Japengo Brand’s 9 restaurants, including opening and pre-opening of new outlets in the UAE, Oman and IndiaKey Achievements:- Opening of two international stores in Oman and India- Reduced costs via vendor negotiations and development- Exceeding revenue and profit targets

• 

  Consultation Company

  • New Delhi, India

  • Consultant

    • Jul 2003 - Nov 2004
    • New Delhi, India

    Operating a Consultancy for Restaurants and Hotels- Manpower Requirement and Training- Kitchen & Restaurant Set-up- Menu Development- SOP development and Management

• 

  Nirula's Food Specialities

  • New Delhi, India

  • Manager Operations

    • May 2002 - Jun 2003
    • New Delhi, India

    Managing Operations for the new concept of Nirula’s - 21’s Ice cream CafesKey Achievements:- Conceptualising and operating the Brand- Opened 5 stores, including management franchise stores

• 

  Foresight ltd, Shanghai, China

  • Shanghai, China

  • Business Manager

    • Sep 1999 - Apr 2002
    • Shanghai, China

    Opening Fine Dining Indian restaurants in ChinaKey Achievements:- Opening of two restaurants in Shanghai and Chengdu

• 

  Whassan Hotels & Catering Services, Nigeria

  • Lagos, Nigeria

  • Area Manager

    • Apr 1994 - Aug 1999
    • Lagos, Nigeria

    Area Manager for a Hotel and Institutional Catering company, based in Lagos, Port Harcourt and Warri in Nigeria.

• 

  Taj Group of Hotels

  • New Delhi, India

  • Restaurant Manager

    • Aug 1986 - Apr 1994
    • New Delhi, India

    Restaurant manager for the Italian restaurant and the Chambers, private club at the Taj Mahal Hotel, New DelhiKey Achievements:- Served various Heads of States, including Mr. John Major, Chancellor Helmut Kohl, Mr. Boris Yeltsin, various African Heads of States- Visiting faculty with the Corporate Training Department- Custodian of the Beverage menus for the Hotel- Captain of the Hotel’s Quiz Team