Bio
Credentials
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S80 - XG Firewall v17.0 - Technician
SophosFeb, 2024- Apr, 2026 -
ET15 - Sophos Central Endpoint and Server v4.0 - Engineer
SophosJan, 2024- Apr, 2026 -
Sophos Central Endpoint and Server v3.0 to v4.0 Delta - Engineer
SophosJan, 2024- Apr, 2026 -
Sophos Firewall Certified Engineer v19.5 (ET80)
SophosJan, 2024- Apr, 2026 -
Sophos Firewall v19.0 to v19.5 Delta - Engineer
SophosJan, 2024- Apr, 2026 -
Sophos Firewall v19.5 to v20.0 Certified Engineer Delta (EU80)
SophosJan, 2024- Apr, 2026 -
Generative AI Overview for Project Managers
Project Management InstituteNov, 2023- Apr, 2026 -
Certified Ethical Hacker (CEH)
EC-CouncilApr, 2021- Apr, 2026 -
Sophos Certified Engineer
SophosMar, 2021- Apr, 2026 -
Delta Tools - 10.1.600
Epicor SoftwareJun, 2017- Apr, 2026 -
Support: Technical Level 3 - 10.1
Epicor SoftwareJun, 2016- Apr, 2026 -
Support: Technical Level 1 - 10.1
Epicor SoftwareApr, 2016- Apr, 2026 -
Support: Technical Level 2 - 10.1
Epicor SoftwareApr, 2016- Apr, 2026 -
Exam 462: Administering Microsoft SQL Server 2012/2014 Databases
MicrosoftMar, 2015- Apr, 2026 -
Microsoft Certified Solutions Associate (MCSA)
MicrosoftMar, 2015- Apr, 2026 -
MCSA1: Windows Server 2003
MicrosoftJul, 2009- Apr, 2026 -
Microsoft Certified Systems Administrator (MCSA)
MicrosoftJul, 2009- Apr, 2026 -
Microsoft Certified Systems Engineer: Windows Server 2003 (MCSE)
MicrosoftJul, 2009- Apr, 2026 -
Microsoft Certified Technology Specialist (MCTS)
MicrosoftJul, 2009- Apr, 2026 -
MCPS: Microsoft Certified Professional
MicrosoftAug, 2008- Apr, 2026 -
Cyber Security Foundation Professional Certificate - CSFPC™
CertiProfJan, 2021- Apr, 2026 -
Remote Work and Virtual Collaboration Professional Certificate - RWVCPC
CertiProfJan, 2021- Apr, 2026 -
Remote Work and Virtual Collaboration Professional Certificate - RWVCPC
CertiProfJan, 2021- Apr, 2026 -
IT Information Library Foundations Certification (ITIL)
EXIN your ICT competence partner -
Querying Microsoft SQL Server 2012/2014
Microsoft
Experience
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Tanzania
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Information Technology & Services
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1 - 100 Employee
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Lead System Engineer
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Dec 2023 - Present
An Epicor ERP (Enterprise Resource Planning) Administrator plays a crucial role in managing and maintaining the Epicor ERP system within an organization. The specific roles and responsibilities can vary based on the organization's size, industry, and specific implementation of the ERP system. However, here are common roles and responsibilities associated with an Epicor ERP Administrator:• Configure and maintain the Epicor ERP system to meet the organization's business requirements• Ensure that the system is properly configured for optimal performance and efficiency.• Perform regular system updates and patches to keep the software up to date.•Create and manage user accounts and profiles within the Epicor ERP system.•Define and assign user roles and permissions based on job responsibilities.•Provide training and support to end-users on system functionalities.•Implement and maintain security protocols to safeguard sensitive data.•Monitor user activities to identify and address security risks.•Regularly review and update security policies to align with industry best practices•Monitor system performance and identify areas for optimization.•Implement improvements to enhance system speed and efficiency.•Work with IT teams to address hardware or network issues affecting system performance.• Maintain comprehensive documentation for system configurations, processes, and customizations.• Update documentation to reflect changes made to the system over time.• Ensure that documentation is accessible to relevant stakeholders.• Conduct training sessions for end-users and other administrators.• Keep abreast of the latest features and updates in the Epicor ERP system.Firewall Configuration• Set up and configure the Sophos firewall to meet the organization's security policies.• Define and manage firewall rules for controlling traffic both inbound and outbound.• Regularly review and update security policies to address emerging threats.
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System Integrator
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Oct 2014 - Nov 2023
Implementing Epicor (EPICOR System) to achieve End user Business Practice with day-to-day activities Installation of Epicor ERP Systems Installation of SQL Server. Installation and validation of ERP system updates Configuration and Maintenance of Automated e-mail Notifications (SQL) System Troubleshooting and Diagnostics Epicor Performance Tuning Automated e-mail notifications setup and implementation General end-user support for ERP system Prepare technical reports, simulations, and instructional manuals to document systems development to meet best business practices or customer-specific customization requirements. Support end users in all business functions, in the use of ERP applications. Work with client team member(s) to analyze current operational procedures to document current business practices and specific business requirements. Work with the development team to test, validate and document enhancements. Coordinate and collaborate with functional users and IT staff to find solutions to problems identified in testing, resolve issues during systems upgrades, ensure that requirements documentation is easily translated into UAT (user acceptance training)/functional test plans, and ensure that proper testing of all systems functionality is completed. Prepare workflow charts and diagrams to specify in detail the business process supported by enterprise systems. Experience in automating, building, deploying, and releasing code from one environment to another environment. Experience in troubleshooting the problems generated while building, deploying, and in production support Epicor ERP migration/Upgradation (E9 to E10 and E10.2). Installation of all Epicor 10 Components including AFR, EWA, Performance Tool, Services Connect, and other Epicor products Installing solution pack on UAT/Production environment. SQL Server: Installed, Configured, Supported, and maintained SQL Server 2008/2012/2016/2017/2019 with Windows 2008/2012/2016/2019
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System Engineer
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May 2011 - Sep 2014
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System Engineer
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Nov 2008 - Mar 2011
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FMS Engineer
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Jun 2007 - Oct 2008
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FMS Engineer
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Nov 2006 - May 2007
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Technical Analyst, I/T Specialist
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Mar 2006 - Oct 2006
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Education
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2013 - 2018Sikkim Manipal University, Gangtok
Master of Business Administration - MBA, Information Technology -
2012 - 2018Sikkim Manipal University of Health, Medical and Technological Sciences
Master of Business Administration (MBA), Information Technology -
2009 - 2012IGNOU
Master of Computer Applications (MCA), Computer and Information Sciences and Support Services -
2004 - 2009IGNOU University
Bachelor, Computer Application
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