Experience

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  SilverBridge

  • Pretoria

  • Technical Business Consultant

    • Jan 2014 - Present
    • Pretoria

    Position: IT Business ConsultantDuties: Engage with clients on a daily basis to gather information for Insurance system support issues raised and set priorities. Supply solutions which can be either Insurance system configuration, data fixes (MS SQL database - server and Azure) or training. Have work sessions with clients to get biggest business constraints and design with team the best solution to overcome these constraints. Set up business requirement and solution documentation.Liaise with all levels of client management, technical team and other vendors supplying solutions to the client.Work in a Agile/Scrum environment - sprint planning, daily stand up session and retrospective sessions at the end of each sprint.Mentor co-workers with best client support practices and technical issues.Skills:Very good interpersonal communications skills - able to connect with people from different backgrounds.Passionate about client support and providing the best possible solution.Very good problem solving skills - change client constraints to practical solutions.Work independently, pro-actively and well organised.Hard worker with integrity.Position: System Support Duties: System Support on SDT Life and Exergy (Life Insurance Administration systems). Customize Exergy accounting general ledger interface for JDE with a generic solution to be used by 4 MMI countries. Excel reports with data connections extracting details from Exergy and import details from collection vendor to assist client to pro-actively manage collections. Data fixes in SQL using stored procedures, views and functions.

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  Absa Group

  • Johannesburg Area, South Africa

  • Data Migration Consultant

    • Jan 2010 - Jul 2013
    • Johannesburg Area, South Africa

    Mapped and documented the data from 4 source systems to the destination system, Analysed the data with SQL Server and provided Excel statistics for migration runs. Developed a generic report (used for different source systems) in Excel with data connections to a SQL database to reconcile the data taken from the source system with those migrated to the destination system.

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  SDT Financial Insurance Software

  • Pretoria Area, South Africa

  • Principal Technical Consultant

    • Apr 1998 - Dec 2009
    • Pretoria Area, South Africa

    Manage and prioritised client requirements. Held weekly meetings with clients to communicate progress and determine priorities. Escalated critical issues not resolved. Did onsite visits for client support. Gathered on a high level requirement needs from the clients and suggested improvements.