Experience

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  The Brisbane Club

  • Brisbane, Queensland, Australia

  • Club Waitress

    • Jan 2022 - Present
    • Brisbane, Queensland, Australia

• 

  United Service Club Queensland

  • Brisbane, Queensland, Australia

  • Food And Beverage Assistant

    • Jan 2021 - Dec 2021
    • Brisbane, Queensland, Australia

    •Providing high-quality customer service.•Familiar in NorthStar POS system.•Confident serving in A- La-Carte restaurant.•Effective communication in written and verbal.•Table setting and serving in different function events.•Working efficiently as waitress, barista and bar staff.•Good understanding of food and wine paring and Club dining.

• 

  Stamford Plaza Brisbane

  • Brisbane, Queensland, Australia

  • Food And Beverage Assistant

    • Apr 2019 - Jan 2021
    • Brisbane, Queensland, Australia

    •Table setting according to the function or event requirement. •Setting up buffet counter and maintain it clean and tidy match hygienic standard. •Flexibility to work in different roles such as in-room dining, floor waitstaff or barista.•Be attentive to customers' need and provide customer-center service. •Serving food according to guests’ dietary requirements.•Follow hotels's policies to resolve some basic customers’ complains.

• 

  BIG CAT GREEN ISLAND REEF CRUISES

  • Cairns North, Queensland, Australia

  • Reservations Coordinator & Cruise Attendant

    • Jan 2015 - Jun 2018
    • Cairns North, Queensland, Australia

    Handling incoming phone calls, emails and checking in passengersHandling customers' inquires and complaints according to company's procedureGeneral administration dutiesOpening and closing front ,managing tillMaintaining good relationship with customers, travel agents and work colleaguesPlaning passengers’ pick up and drop off schedulesManaging bookings and updating availabilityFollowing Food Safety procedure to complete food preparation timelySetting up buffet station and serving food according to food handling procedure Maintaining cabin safe, clean and tidyCommunicate with other departments for some emergency issues; such as searching for missing guests at checking –in; report and organizing transport ill customers