Experience

• 

  Creditfix Limited

  • United Kingdom
  • Financial Services
  • 200 - 300 Employee

  • Sales Manager

    • Feb 2020 - Jun 2024

  • Senior Account Manager

    • Jan 2019 - Jan 2020

  • Customer Account Manager

    • Feb 2018 - Jan 2019

• 

  Bon Accord Life

  • Stirling

  • Senior Sales Executive

    • Jul 2017 - Jan 2018
    • Stirling

    • Identify potential business opportunities• Processing new business applications• Manage my own panel of accounts for which i carry my own separate sales target.• Strong attention to detail and be FCA compliant

• 

  Pru Life UK

  • Stirling

  • Retirement Account - Defined Contributions Administrator

    • Jan 2017 - Jun 2017
    • Stirling

    • Processing new business applications for the Prudential retirement account• Processing applications via Origo and Discharge paperwork• Speaking with IFAs to get information appropriate to clients accounts• Work alongside field based Account Managers and Sales Support Executive• Strong attention to detail

• 

  Dunbia Group

  • Elgin

  • Manager ( Made Redundant )

    • Apr 2016 - Oct 2016
    • Elgin

    • Responsible for seeking out new business and meeting with current customers Responsible for running the Dispatch Bay e.g. products in the chills, stock-taking, scanning pallets, loading containers, quality control & ensuring orders are correct • Liaising with customers & dealing with enquiries • Line managing a team of 5 - 20• Maximizing staff utilization, •Track & measure staff KPIs & performance • Monitoring financial performance.

• 

  McCurrach

  • Glasgow, United Kingdom

  • Account Manager

    • Apr 2015 - Apr 2016
    • Glasgow, United Kingdom

    • Work alongside field based Account Managers and Sales Support Executive to deliver a sales plan and annual sales target within a defined geographical area • Manage my own panel of accounts for which i carry a separate sales target.• Conduct outgoing sales calls and visits to strengthen relationships with Financial Advisers to promote product proposition• Make a valuable contribution to the development of account plans to maximise sales• Utilise cutting-edge systems to create and maintain account plans, run campaigns and maximise sales opportunities• To ensure all activities remain compliant with policy, legislation and risk appetite

• 

  Hiscox

  • Glasgow, United Kingdom

  • Expert Sales & Service Executive ( Made Redundant )

    • Jan 2014 - Apr 2015
    • Glasgow, United Kingdom

    • Engaging with customers and providing specialist insurance tailored to suit the individual business needs.• Made sure that the business’s had the correct Insurance needs.• Building relationships with potential and current business customers.• Delivering exceptional service to customers through intelligent selling by matching customer needs to relevant products and services.• Ensuring all policy documentation and post-contact actions are completed to all quality standards.• Train and support team members

• 

  HeroTSC

  • Sky Broadband & Talk Technical Customer Service Advisor / Team Leader

    • Nov 2011 - Jan 2014

    • Resolve technical queries from customers about broadband and phone connections• Liaise with external contractors to resolve issues, make appointments, order supplies• Give instructions/advice to customers• Listen, diagnose and solve problems• Handle escalations and customer complaints• Manage fellow team members• Train and support fellow team members

• 

  Sodexo

  • HMP Addiewell, Bathgate

  • Prison Custodial Officer

    • Mar 2010 - Nov 2011
    • HMP Addiewell, Bathgate

    • Risk assessing prisoners and situations to ensure safety of inmates and colleagues• Experienced in dealing with and diffusing difficult and challenging situations• Trained in restraint methods • Assist prisoners with their rehabilitation• Attended court and provided evidence • Record keeping, report writing • Assist prisoners with their rehabilitation

• 

  Hotpoint

  • Falkirk, Scotland, United Kingdom

  • Nightshift Manager

    • May 2002 - Mar 2010
    • Falkirk, Scotland, United Kingdom

    • Forklift Operator (Counter balance)• Shift work • Checked deliveries and orders were correct• Managed Staff

• 

  HMS Army

  • Military Police Officer

    • Aug 1997 - Apr 2002

    • Investigate and collate evidence for criminal cases within the Army• Completed tours of Bosnia and Northern Ireland

• 

  ECITB Metcom

  • Grangemouth

  • Welding Apprentice

    • Jun 1995 - Aug 1997
    • Grangemouth

    • Trained in MMA, TIG and MIG• Basic maintenance of welding kit