Okay, let’s tackle this. So Sandy has 10+ years of experience in IT service management, which is a specialized field. Her ITIL certification adds value. Location is Keene, New Hampshire, which is a smaller market. IT professionals with her experience and certification might average $75–$125 per hour. Considering the smaller market, I’ll estimate lower. Some IT service management professionals in larger cities might charge $150–$250 per hour. Let’s check averages. IT service management professionals with her experience might average $100–$150. So I’ll estimate around $75, on the lower end of the range.