Experience

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  C3 Tech

  • Santa Ana, California

  • Contract Billing Specialist & AR/AP Representative

    • Jul 2016 - Present
    • Santa Ana, California

    • ECi e-Automate• ECi FMAudit / Image Ware Remote / MicasJan 2024 - Finance Department AwardJan 2023 - Five (5) Star Thank You AwardJan 2023 - Employee of the Month *Spotlight*Jan 2022 - Excellence in CollectionsJan 2021 - Despite Covid, 99.5% Invoicing CollectedJan 2020 - Contributions in Company SuccessJan 2019 - Excellence AwardJan 2018 - All Star AwardJan 2017 - Promoted from CSR to Contract BillingOur solutions are about helping people manage communications from paper to electronic to digital. We bring innovative, real-world solutions to our customers' content needs and help them cut costs, secure information, and reduce their environmental footprint.

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  Toshiba Business

  • Irvine, California

  • Manager, Contract Billing & Customer Service

    • 2008 - 2016
    • Irvine, California

    • Created and documented all operational procedures, standards and processes.• Met established revenue targets and billing cycle deadlines. • Ensured customer satisfaction and retention, contract compliance and renewals, billing accuracy and timely output of invoicing. • Provided administrative support to Sales with appropriate reporting in achieving fleet refresh at the end of the contract term. • Improved workflow efficiencies by creating user-friendly reports and tools thereby eliminating manual processes. • Constant development implementation in working with the IT Team to minimize obstacles and enhance existing processes in the Oracle billing system.• Managed and measured all meter read collection data through eBridge Cloud Connect, FM Audit, Auto Fax and eMeters Online.• Resolved all billing discrepancies, error reports and other issues to ensure timely payment and to be in accordance with all contract requirements.• Executed all specialized billing and maintenance contract set up for State & Local Government, Commercial and National Accounts.• Approved adjustments, process changes, system upgrades, and implemented all pricing updates.• Prepared and maintained monthly statistics of department’s performance.• Directed a team of Billing Specialists and interfaced with AR, Sales, Bids & Contracts and Operations as needed.• Compiled and analyzed all billing data for a successful month end close.Key Achievements:• Efficiency Improvements • Lean Savings • Specialized Billing• Deadline Adherence• Contract Implementation • Performance Reporting• Oracle• MS Office Excel• Pagesmart / MPS / Barcode / Digital Signage

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  TOSHIBA AMERICA BUSINESS SOL

  • Irvine, California

  • Contract Billing Supervisor

    • 2005 - 2008
    • Irvine, California

    • Supervised application of all billing processes. • Monitored all departmental functions. • Developed solutions to meet customer requirements for audit compliance. • Implemented new account Suntrust Bank onto newly developed Managed Print Services billing.

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  Toshiba America Business Solutions

  • Irvine, California

  • Senior Billing Analyst

    • 1998 - 2005
    • Irvine, California

    • Managed billing and monitored team member’s activities for goal achievements and implemented changes for continuous improvement. • Ensured billing quality and accuracy by reducing billing estimations, pending activations (unbilled revenue) and manual reads. • Handled the execution of credit/rebill adjustments service rollovers, cancellations, dealer compensation, renewals and contract administration. • Lead system conversion from AS-400 to Oracle for all billing processes.

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  Xerox Business Solutions

  • Santa Ana, California

  • Customer Administration Representative

    • Dec 1986 - Jun 1998
    • Santa Ana, California

    California State & Local Government Team and Remittance Processing