Experience

• 

  Nursing 2000 LTD

  • Compliance Office and Complaint Manager

    • Dec 2014 - May 2018

    As a Compliance Officer my responsibilities entitles ensuring that all my candidates files were kept current so that they never become inactive and unable to work. As a Complaints Manager I dealt with all complaints that from our clients or candidates and deal with them promptly and efficiently.

• 

  Vera Nursing & Employment Agency

  • Islington, London

  • Registered Domiciliary Manager/Senior Administrator

    • 1986 - 2014
    • Islington, London

    Registered Domiciliary Manager• Liaise with Home care providers, local authorities and private clients in the community.• Dealt with all aspect of the care package – from costing, to staff selection and organizing weekly rotas.• Handled short notice care packages. • Managed the recruitment and interviewing of Healthcare workers, Domiciliary staff and support workersSenior Administrator/Office Manager• Countersignature for Disclosure and Barring Service –Responsible for checking all forms.• Supervising and monitoring other office staff with diverse duties.• Detailing with all aspects of recruitment, interviewing of Healthcare workers, Domiciliary staff and support workers• Organized all supervision and appraisals for all office staff and workers• Liaising with hospital trust and other recruitment agency to organize bookings for agencies workers.• Coordinated, implemented and supervised maintenance of all office records and systems.• Coordinate office services, preparing monthly reports, statements, maintaining records, tracing information.• Conduct research, providing facts for reports, design and producing all the agency booklets, newsletters, leaflets, policies and procedures and other relevant material.• Ensuring that the agency was ready for annual audits from our regulatory bodies.• Responsible for the maintenance