Experience

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  CVS Health

  • Estados Unidos

  • Customer Service Associate

    • May 2019 - Present
    • Estados Unidos

    Provided assistance t • o clients about company's service and products.Performed cash, card and check transactions to complete customerpurchases.•Helped large volume of customers every day with positive attitudeand focus on customer satisfaction.•Actively listened to customers, handled concerns quickly andescalated major issues to supervisor.•Offered advice and assistance to customers, paying attention tospecial needs or wants.•• Built relationships with customers to encourage repeat business.Assisted customers with returns, refunds and resolving transactionissues.

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  Conalvias S.A.S

  • Colombia

  • Talent Acquisition Specialist

    • Jan 2013 - Jul 2015
    • Colombia

    Evaluated resumes, interviewed, and presented qualified candidatesto hiring managers and solicited feedback to refine recruitingstrategy.•Created and distributed job postings on job boards, corporate careersites and social media networks to increase reach.•Provided regular updates to hiring managers and HR staff onrecruitment activities and progress.•Developed and maintained applicant tracking system, tracking alljob openings, applicants and interviewing activity.•Conducted telephone and in-person interviews to assess candidateexperience and qualifications.•Utilized social media platforms to source potential candidates andbuild pipeline of qualified talent.•Implemented innovative recruitment strategies to increase numberof high-quality job applicants

• 

  Organización Servicos y Asesorias

  • Colombia

  • Talent Acquisition Recruiter

    • Feb 2012 - Jan 2013
    • Colombia

    Operated and maintained applicant tracking and candidatemanagement systems.•Followed up with notable applicants sourced via industry-specificpipelines, events, and job fairs.•Built strong relationships with internal and external candidates toensure an excellent hiring experience.•Evaluated strengths and weaknesses of candidates through effectivescreening processes.•Conducted phone interviews to assess applicants relevantknowledge, skills, experience and aptitudes.•Conducted reference checks, background screening and otherpre-employment checks to verify information on applicant's resume.•Advertised job opportunities on social media platforms and job boards.

• 

  fajobe s.a.

  • Colombia

  • Human Resources Assistant

    • Aug 2010 - Aug 2011
    • Colombia

    Filed paperwork, sorted, and delivered mail and maintained officeorganization.•Conducted new hire orientation to verify completion of appropriatepaperwork, recording information on human resources database.•• Answered and redirected incoming phone calls for office.Screened applicant resumes and coordinated both phone andin-person interviews.•• Organized new employee orientation schedules for new hires.Delivered friendly assistance with new hires throughout interviewingand hiring process.•Coordinated employee training programs to improve productivityand performance.•Processed employee termination paperwork at direction ofsupervisory staff.•Responded to employee inquiries regarding benefits and other HRtopics.•Scheduled and coordinated interviews between hiring managers andpotential candidates.•• Set up orientations and initial training for new employees.• Participated in recruitment and selection process for new hires.• Created job descriptions on boards for vacant jobs.• Assisted with creating employee handbooks and manuals