Experience

• 

  Atlas Travel International

  • Milford, MA

  • Sr Operations Manager

    • May 2011 - Present
    • Milford, MA

    • Site selection, contract negotiation, on-site event operation• Maintaining all accounting activities including: conference registrations, client cost sheets and invoicing • Managing all facets of logistical details • Registration database maintenance• Researching and creating target marketing lists to promote new business opportunities• Creating marketing letters and following up with phone calls• Extensive client and vendor interaction

• 

  New England Federation of Humane Societies

  • Home Based

  • Independent Conference Planner

    • Oct 2003 - Present
    • Home Based

    • Working independently from home office to meet requirements and deadlines for conference• Assisting with site selection and negotiating supplier and client contracts• Establishing budget and finding creative ways to stay within, if not under budget• Receiving and processing registration and confirmation materials• Maintaining a database of all conference attendees• Communicating with speakers, hotel, and various committee heads regarding attendance• Working in tandem with the Vice President of Finance to maintain and update all accounting activities • Creating and maintaining program resumes, banquet event orders, rooming lists, conference binders and many other logistical details • Assisting in creation and development of all printed materials including attendee, vendor/sponsor, and speakers registrations and confirmations materials, evaluations, brochures, signage, and name badges • Assisting Vendor/Sponsor committee in signing and confirming vendors and sponsors• On-site supervision• Creating post conference summaries

• 

  Community Associations Institute

  • Wellesley, MA

  • Director of Membership and Program Development

    • Sep 2010 - May 2011
    • Wellesley, MA

    • Management of membership recruitment and retention programs and database• Development and delivery of educational programs and special events, including content development, speaker selection, hotel site selection and contract negotiations, registration process and on-site operation• Creation and distribution of marketing and promotional materials, including conference brochures and constant contact email blasts • Development and management of budgets, ensuring events and promotions operate within the fiscal guidelines • Overseeing Membership and Program Advisory Committees on membership and programming goals• Extensive client and vendor interaction

• 

  Navigant

  • Operations Manager

    • 2001 - 2004

• 

  Keane, Inc

  • Charleston, MA

  • Meetings & Special Events Supervisor

    • Apr 1997 - Nov 1999
    • Charleston, MA

    • Supervising staff of corporate meeting planners and a trade show coordinator • Redesigning department policies and procedures and re-negotiating all related contracts• Developing annual trade show/conference/internal/client and incentive event schedule• Researching options, conducting site inspections, and making recommendations for all events• Creating high-end hospitality programs for each VIP client event, including site selection, meals, transportation, gifts etc. (i.e. US Open Golf and Tennis and Ryder Cup events)• Coordinating VIP client selection and invitation process between management and branches• Marketing campaign development to support trade show presence including direct mail, advertising, client entertainment and materials fulfillment• Overseeing booth logistics (construction, set-up, staffing, training etc) and follow-up activities (dissemination of leads, calculating and communicating ROI measurements etc) • On-site supervision of events as necessary