Experience

• 

  Capital Credit Union

  • United States
  • Banking
  • 200 - 300 Employee

  • Collections Supervisor

    • Sep 2023 - Present
    • Green Bay, Wisconsin, United States

• 

  Fox Communities Credit Union

  • United States
  • Financial Services
  • 200 - 300 Employee

  • Collections Officer III

    • Sep 2019 - Sep 2023

    Specializing in all complex issues. Leading future collection technique and process improvement with an aim to maximize team accountability. Creating better ways for our team to meet members needs. Create and evolve methods to proactively identify members that are showing signs of needing additional assistance. Find creative ways to make members aware of assistance the Credit Union can provide. Facilitating communication between departments and teams for the Credit Union to ensure it has the proper products and services, and/or any process improvement needed.

• 

  Verve, A Credit Union

  • United States
  • Financial Services
  • 200 - 300 Employee

  • Collections Specialist

    • Sep 2017 - Aug 2019
    • Oshkosh

    Accountable for resolving late-stage delinquency and complex issues. Specializing in Repossession and Bankruptcy. Always advocating for the membership.

• 

  Newsflare

  • Content Provider

    • Oct 2016 - Jun 2019

    Providing video content for licensing opportunities.

• 

  Fox Communities Credit Union

  • United States
  • Financial Services
  • 200 - 300 Employee

  • Collections

    • Jun 2013 - Sep 2017

    Specialized in Repossession, Bankruptcy, Credit Reporting, Subpoena and Tax Levy. Resolving process and procedure challenges identified through the Member Solutions process.

• 

  iwriter.com

  • Independent Content Creator

    • Sep 2014 - Jan 2016

    Independent Content Creation

• 

  Cinderella Bar

  • Manager

    • Mar 2007 - Jan 2015

    Manage daily staffing and payroll. Accountable for escalated issues. Maintain accounting and tax responsibilities.