Experience

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  Zambia Industrial Commercial Bank

  • Lusaka, Zambia

  • Digital Quality Assurance Specialist

    • May 2021 - Present
    • Lusaka, Zambia

    • Understand, recommend and implement approved digital banking processes.• Determine & Clarify digital business needs. • Lead the analysis and documentation process of the key digital project documents such as requirements, processes, test scripts and any other documentation that may be required.• Establish, recommend, and support efficient and cost-effective ways of resolving business challenges and system bugs that may arise on Digital platforms.• Stakeholder engagement and management.• Generate, analyse, and submit all required reports for internal and regulatory reporting.• Plan, execute, document, report and manage the entire test process during project execution while managing and engaging with stakeholders.

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  Paycode (Pty) Ltd

  • Lusaka, Lusaka Province, Zambia

  • Technical Operations

    • Nov 2017 - Aug 2019
    • Lusaka, Lusaka Province, Zambia

    • Managed, installed, configured and maintained all hardware associated withOperations Technology Systems• Tested and applied security updates and software patches to the OperationsTechnology Systems• Implemented Operations Technology Systems to projects countrywide• Tested and integrated field devices (biometric POSs, RESCi Kits) and managecountrywide roll-out• Documented procedures required for the operation and administration ofsystems• Developed and provide training to other employees as required and necessary• Acted as a liaison between app developers and company clients• Performed business requirements analysis and document processes• Monitored systems performance

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  Safe Data Systems

  • Lusaka, Zambia

  • Network Support Engineer

    • Jan 2017 - Oct 2017
    • Lusaka, Zambia

    • Implemented, administered and troubleshot network devices, including wireless access points, routers and switches• Maintained and administered computer networks• Performed disaster recovery operations and data backups when required• Protected data, software, and hardware by coordinating, planning and implementing network security measures• Troubleshot, diagnosed and resolved hardware, software, and other network and system problems• Replaced faulty network hardware components when required• Maintained, configured, and monitored virus protection software and email applications• Monitored network to determine if adjustments need to be made• Coordinated computer network access and use

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  Self Employed

  • Lusaka, Zambia

  • IT Consultant

    • Aug 2013 - Jan 2017
    • Lusaka, Zambia

    • Assesed individual/group training needs• Planned, prepared and researched lessons• Trained staff of various organizations to use various specialist applications• Developed and delivered programmes of learning activities• Prepared training materials• Applied educational methods to engage trainees• Kept IT skills and knowledge up to date

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  Young People In International Affairs

  • Johannesburg Area, South Africa

  • Web Assistant

    • Jan 2011 - Dec 2012
    • Johannesburg Area, South Africa